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Definitions not updating for Symantec Scan Engine 5.1

By gman ·
I've got several questions about the Symantec Scan Engine. I've posted these questions to Symantec and still waiting on answers.

I have a Windows 2003 server with Symantec Scan Engine 5.1.2.14 and Symantec AntiVirus 10.1.7.7000 Corporate Edition Client. The Symantec Scan Engine is performing Content Filtering duty.

According to Symantec at http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce the i32 executable file for 32-bit client installations is used to update SAV Corp. clients and the x86 executable file for 32-bit client installations is used for Symantec AntiVirus Scan Engine for Windows(again, is this same as Symantec Scan Engine?)

Could someone tell me if I've been using the i32 executable definition for 32-bit client installations all along and then try to run the x86 executable definition for 32-bit client installations would that cause a problem? (I am getting an "ntvdm encountered a hard error" when I try to). (The i32 executable does not produce this error only the x86 executable.)

Is Symantec AntiVirus Scan Engine for Windows the same thing as the Symantec Scan Engine?

Is it true that the Symantec Scan Engine needs the -x86 update? If the Symantec Scan Engine can use the i32 update, (I can look into 16-bit application issue later ) than what I need to do is fix why the Scan Engine is not updating it's definitions.

Where exactly does the Scan Engine get the updates from?


When I log into the Symantec Scan Engine 5.1 web page and select Home on the left side of the page the "Date of Virus Definitions" is May of 2008. The Symantec AntiVirus Client's (Corp.Edition 10.1.7.7000) definition is dated Feb 11, 2010.

This system (and a few others) are on isolated networks and so the defintions have to be run manually.

I tried this Symantec fix yesterday but when I checked this morning the Scan Engine still did not update.
http://service1.symantec.com/support/ent-gate.nsf/docid/2005102514480454 ,

There is a C:\Program FIles\Common Files\Symantec Shared\VirusDefs directory which has the subfolders and files including two dated folders, 20070820.48 and 20100211.002. I did not do anything with this directory yet. There is also a C:\Program FIles\Common Files\Symantec Shared\VirusDefs\Definitions\AntiVirus\VirusDefs.

Thanks in advance.

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Hmmm.

by seanferd In reply to Definitions not updating ...

Symantec AntiVirus 10.1.7.7000 Corporate Edition Client
with
<i>Symantec Scan Engine 5.1.2.14</i> ?

This just doesn't sound right. Unless the versioning for the scan engine is discontinuous across overall AV versions. Which it very well could be.

For instance:
Program (SAV Corp. Ed.): 10.1.4.4010
Scan Engine: 91.2.1.10

The scan engine updates quite frequently, nearly as much as definitions, so if is updated manually, it should be done every day.

You should be able to start the Symantec UI, and choose the Live Update button.

liveupdate.symantecliveupdate.com is the update domain, unless these servers and clients are configured to get them from another server in your network, which would be usual. That server would be the local update server.

The whole i32/x86 thing is stupid and confusing, indeed. It makes no sense to me, excepting that it is in the name of the update. I don't know where 16-bit would come into this at all.

Find your exact product. Is it Symantec Endpoint Protection, Symantec AV Corporate Edition, what?

Ignore anything below involving Unix or 64 bit.

Are you trying to update a client, server installation, or the Manager app?

Just follow the bold headings, then act accordingly with subheadings, if any.

If you are updating the AV server, ignore all the client stuff.

Since you say it does <i>Content Filtering</i>, it sounds more like Endpoint Protection.

Specifically:
"32 executable file for 32-bit client installations is used to update SAV Corp. clients and the x86 executable file for 32-bit client installations is used for Symantec AntiVirus Scan Engine for Windows"

It seems like you are looking at the Sym AV Client app here, the one with the two sub-sections. Some need to be updated with the i32 version, some need to be updated with the x86 version, and some can be updated with either (assuming Symantec isn't lying).

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The Symantec Scan Engine 5.1 is an enirely different application

by gman In reply to Hmmm.

Thanks for the reply.

The Symantec Scan Engine 5.1 is an enirely different application then the SAV (Symantec AV Corporate Edition 10.1.7.7000 installed) client. I'm also not talking about the Scan Engine here that you would see when you open the SAV client and it shows you the program versions on the right side.) I don't fully understand much about the Symantec Scan Engine(That's what the installation executable is called and also labeled in the Help-about within the app itself) is a separate server application and does content filtering for an app called Clearswift Mimesweeper.

This is an Symantec unmanaged server that's isolated so updates are manually downloaded off the Internet and ran the server. I can run the i32 update and the SAV client updates fine, no problem what so ever.

Within the Scan Engine web interface (kind of similar in appearance to SEP's GUI) there is a Home section which shows the status of the app, specifically definition updates are not updating.

The whole i32/x86 thing is stupid and confusing. I've been trying to get an answer or clarification on why/how this Symantec Scan Engine is not updating definitions. All I got back was it's a 16bit error problem, see ya. Which I agree there is one but it's not why the definitions are not updating and also how is that related to the x86 update not running. I've been trying to find out if this Symantec Scan Engine app I have is the same thing as the "Symantec AntiVirus Scan Engine for Windows" that listed on Symantec's web site http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce

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