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Defrag or Optimization will not work

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15 replies

by compass

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I loaded on Norton 2001 software on Windows 98. Since loading I am unable to either defra or optimtize the computer. The error I receive under Norton is that the drive is not configured correctly. On the Windows defra option the machine locks up.
Thank you for your help
Penny Faulkner

15 replies

by terranovap13

Have you tried disabling Nortons auto protect. I know that this could cause a problem with Defrag.

by zlitocook

Try using ctrl+alt+del once to see whats running in the back ground. End task for every thing except explorer and systray. If that dont work try running it from safe mode hold down the ctrl key as it boots up. Check with norton for known problems.

by b_pope

to defrag & optimiz using windows, open norton & click on the options button along the top. then uncheck everything in the startup section & reboot. make sure your screensaver is off, now both windows defrag & optimiz will work.
after your done go back into Norton's options recheck items & reboot again.

to use Nortons speed disc you need to go to start+settings+control panel & make sure the scheduled tasks are disabled, scan disk, defrag will doth show a red X on them once they are.

now you shouldn't have any conflicts when using either method

by compass

Thank you but much deeper problem, interesting enough on the scan disk Norton showed that I had no drives. Had to reformat system and reload.

by apeng_15

I want to make suggestion as long I know.. the best way to defrag is from safe mode.. good luck

by thechas

You may be receiving the error because the drive paramaters were not set properly in BIOS when the drive was setup.

Sometimes autodetect gives several options, and if you choose the wrong one, the drive functions, but is unstable.
This can also happen if the drive was formated in one computer under manual settings, and is now in another computer with drive settings set to auto.

Try running norton disk doctor, and see if it finds any problems with your drive.

If the drive was setup under the wrong parameters, the best fix I know of is to;
back up the drive,
use fdisk to remove all logical drives and partitions,
reset the bios parameters for the drive as needed,
run fdisk, and set up your partition(s).
re-install OS and software.

by compass

Did not really want to have to re formate the machine but after trying all other suggestions. TheChas suggestions were followed and machine is back up and running.
Thank you,
Penny Faulkner

by philthegreat

I have seen this before; but in order to be sure about the source of the problem. Please follow the following steps:

1)Run "scandisk" , then restart the computer. Then check if the problem solved. If not, then

2)Download the Regcleaner (FREE) from www.jv16.org
Clean your registry. If the problem persists, then

3)Run "msconfig" --> startup --> unclick all the components related to Norton Anti-virus. Then restart the computer to see if it works. update your Norton (including every possible updates not just virus updates.)
If it is not solved, then re-install the Norton.
If it is not solved still, then

4)Run "sfc": if it shows that windows system problems. Then follows the instructions.

by compass

Interesting enough Norton showed on the scandisk that I did not have any drive. Had to reformat and reload.

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