A co-worker brought me a laptop that is telling them, “internal hard disk drive not found” and then it tells them to try and reseat the drive. When I go into set-up (F2 at startup) it doesn’t have an entry for the hard drive. Interestingly, when I then exit out and the computer restarts it loads to a screen giving the option to ‘launch startup repair’ or ‘start windows normally’. Neither option gets to Windows. She gets the Windows 7 wallpaper (with the leaves) and nothing else. I have let it sit for over two hours and nothing will happen. When I restart it again I can sometimes get to the open in safe mode menu but the same thing happens. I have seen in some forums that she will need to just get a new hard drive and/or re-install Win 7. Does anyone else have suggestions or should she just get a new hard drive? Thanks.
