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Dell can't load WinXP on BOOT

By rivrbyte ·
I have a friend who has a DELL using XP Pro version ) I have Win9 ...he called me to tell me he can't get into Windows when booting up. Now I have heard of SYSTEM RESTORE, is this what we need to get back up into Windows?
He said it's more DELL than Win XP, He gets this F1 or F12 Prompt,but then it dissapears before he can get into setup. If we can get into Setup, where do I go from there?

So Basically it's not booting up all the way into WINDOWS. Can we do anything off the CD that came with the puter?

Thank you, and he thanks you too!

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well that depends

by AnswerMan In reply to Dell can't load WinXP on ...

If the CD that came with the computer is simply a "restore" disk, then I would only use that as a last resort.

First I would try safe mode. As the computer is rebooting, hit F5 continuously until you get into safe mode. Sometimes its the DELETE key to get there, depending on the DELL you have.

If Windows is not booting at all, you could have a botched install. Was this computer upgraded to XP, or did it come from DELL with XP on it?

Has Windows ever loaded correctly?

Try safe mode first, as it loads the minimal set of drivers for Windows to operate. If that loads okay, then start bringing in the drivers one at a time, cataloging which one you've turned on each time. When you get to the point where it doesn't boot, then that is the culprit.

As you can see, more information is required.

Start there, and let us know what's happening.

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oh ya.. about system restore......

by AnswerMan In reply to well that depends

System Restore is a wonderful tool. It actually takes the computer back to a date that it was working properly. The default setting in XP is to use as much as HD as possible to accomplish this.

If the reason this started is because something new was added to the computer, (a program, a game, software, an additional drive, etc.) then it's usually the LAST THING YOU DID that is keeping the system from responding (or booting in this case).

If that's the case, then go to system restore and pick a date BEFORE those changes were made, and you should be good to go.

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