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Dell computer on standby

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by aludwick

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I have a Deel Dimension 8100 computer that is locked in the standby mode. When the computer is turned on the power switch light goes to orange immediately. the hard drive, floppy, and CD drives are being checked by the system and seem to be fine. When the reset button is pushed, the power button momentarily flashes to green, then back to orange. Could the motherboard have been fried or is there something else wrong?

9 replies

by carlos.nino

You can try to cut power supply to the motherboard, and if that doesn't help, remove the internal (motherboard's) battery nad put it back on/replace it.
What do they sey at Dell's support center?

by sgt_shultz

well, just in case, try holding the power button down long time, 30 seconds. that should shut it off.
otherwise, can you try another power supply? if not, can you pull off all drives that might be dragging down power then if boots then add them back one by one. altho i never had a device fail like this for me. in my experience is always power supply or maybe short on motherboard.
if power button held down 'fixes' it, look into why got stuck suspended. with service tag number in hand, visit www.dell.com and see if any patches/upgrades for your problem. try turning off wake on lan, investigate other power related settings in bios. turn off power saving mode in nic driver in windows. update video driver to latest greatest. check windows control panel power mgmt settings.

by sit0nmyfase

Not to be biggost but Dell's tech support is now located in india. worked for them in a call center before and knowing the tools they are using it takes them an incredably long time to find answers the tools show in 3 seconds of entering a service tag.... EX. called in for the speed of RAM on a new model computer. took them literally 15 minutes to answer. Good luck with semi-serious support issues.

by csmith

The most likely cause of this is the power management setting is set to 2 seconds.
The battery could need replacing, but not likely.
There is nothing wrong with the PC hardware.
There is a rare monitor problem that causes this symptom.
Check your power managemant settings in the BIOS first.
If no fix, swap monitors as next test.
Problems in the power management circuitry of a monitor are not economical to fix.
If that is the problem, it will be a new monitor.
Regards, Chris

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