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  • #2081957

    Dell Inspiron Reboots Unexpectedly When

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    by broncosrule ·

    This problem started out occurring to two people in the office, but now it’s an epidemic. We all have Dell Inspiron 7000 & 7500 laptops with at least 64MB RAM running Windows 98 and Office 2000. When we’re in the office on the network, no problems. But if you’re remote, dialing into the network, at some point when you’re using Outlook 2000 as an Exchange 5.5 client, the system will reboot unexpectedly. If you don’t have Outlook running, you don’t reboot. I’ve devised a work-around by creating two profiles for Inspiron users. One is an Exchange profile for using when they’re in the office. The other uses a POP connection to gather their email when they’re dialed in. As long as you use the POP profile when remote, the system won’t spontaneously reboot. I’ve contacted Dell a few times hoping that at some point I could find someone that could figure this problem out, but nobody at Dell has a clue.

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    • #3900091

      Dell Inspiron Reboots Unexpectedly When

      by cbalusek ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      What OS are you using on the laptops?

      Also, have you tried popping out the network card, rebooting, and then trying to dial in?

    • #3900073

      Dell Inspiron Reboots Unexpectedly When

      by korbyn ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      I have two lawyers with the same Laptops, OL2000 using exchange 5.5. I had more of a problem with shutting them down, every 3rd time the laptop would hang. Dell has several updates to their video, sound, touch pad and a couple of other things. I know it sounds odd, but I think my problems were solved with the TouchPad update.

    • #3900048

      Dell Inspiron Reboots Unexpectedly When

      by nick ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      I’m using an Inspiron 7500 on a regular basis to connect to Exchange 5.5 using Outlook2000, via various isp’s, including RAS to my own NT box.

      I think your issue is either security related or an issue with synchronization.

      *Ensure that you are dialing manually.
      *Ensure that the connection timeouts are set a bit higher on both sides of the connection.
      *Go to Services, edit the properties for your Exchange Service.
      *In the General area: Automatically detect connection state.
      *Raise the Seconds Until Server Connection to 60
      *In the Advanced section: Ensure you are using NT password authentication.
      *Enable offline use. It’s best to use personal folders offline, rather than try to access all your mail directly on the server.
      *In the “Dial Up Networking” fiddle with various states of the settings. If you currently have a dial setting, change it to “Do not dial, use existing connection.” Otherwise, try entering the correct username, password and domain in the “Use the following settings at log

    • #3900019

      Dell Inspiron Reboots Unexpectedly When

      by mrushing ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      Strange as it may sound, I agree with the touchpad update. Update all the drivers for one of the laptops just to give it a try. Once yoou have done that, test it. I would bet that will solve your problem. My main reason for believing this is that it is computer specific none of my other clients have had that problem and none have had it again since.

    • #3903209

      Dell Inspiron Reboots Unexpectedly When

      by jonbarnett ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      Interesting problem..
      In my experience, the most common cause for a restart is either a hardware conflict or a driver issue. My first question for you is what type of Network card / Modem you are using and if it is a combo card? If it is a combination card then I would temporarily replace it with just a PC modem and see if you still receive the unexpected reboots.
      If this solves the problem, you obviously want to get the combo card functioning correctly. To do so I would update the drivers to the latest I could find on the Web. If the problem continues from there I would contact the card manufacturer’s tech support and chat with them.
      I hope I might have at least pointed you in the right direction,
      Good Luck

    • #3903206

      Dell Inspiron Reboots Unexpectedly When

      by annette1 ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      We expererinced a similar problem with the Dell Dimension XPS. They would re-boot and power themselves back up after being turned off for the day. When we returned to work the next day (to our surprise) the computers were back on. After two days of trying to determine the root of the problem, I called Dell hoping find someone that could figure this out. But no luck there.
      Finally, I sat down , thought about when the problem started, and what we did just before the systems begin to power themselves back on.
      We had just installed a Y2K fix using Checkit. I called the manufactors of Checkit, they had no answerer for us either. So I uninstalled the Checkit Y2K fix , then downloaded a fix from Dell. The problem went away.

    • #3903139

      Dell Inspiron Reboots Unexpectedly When

      by admlvt ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      I do not know if this is an answer or not. Here I experienced a simular problem with Dell Optiplex Direct connect to the Internet. When Outlook was up and the user clicked on a hyperlink, instead of opening IE5 the system rebooted. In Outlook I set word as email editor and problem went away.
      Seeing as it went away, I did not look any further for an answer.

    • #3903095

      Dell Inspiron Reboots Unexpectedly When

      by marcus ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      Do you have the latest updates for Exchange?

    • #3903059

      Dell Inspiron Reboots Unexpectedly When

      by ccooper ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      I have had similar problems, but the culprit was our anti-virus package. Worked like a charm for Exchange, but threw up when users used Outlook. Answer: Updated to newest version of Anti-Virus software.

    • #3903054

      Dell Inspiron Reboots Unexpectedly When

      by vbailey ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      I think you may have a power managment problem. Check to make sure you have the most updated recommended BIOS from Dell.
      Seeing this only happens when remote it could also be in the Exchange Profile settings, have someone look at the laptop& serverprofile settings

    • #3902984

      Dell Inspiron Reboots Unexpectedly When

      by trentcook ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      I had outlook problems with exchange too.

      After a tonne of searching I found out it was a conflict with my Virus software…ours was mcafee.

      I found this right on the Mcafee.com site… Try uninstalling all AV and TSR software to see if that is actually causing you a dependency conflict.

      HTH

      TRENT
      Sys Admin
      MCSE, MCP+I, CNA, A+

    • #3897563

      Dell Inspiron Reboots Unexpectedly When

      by rattlesnake1 ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      I can’t give you a answer to your problem, but I will say this I had server and a client
      (nt/win98). Both did the same exact thing, and my fix was a friend from Microsoft that I ran the problem by and told exactly what it was doing. He thought about and had never ever came across this problem, but his one Idea that he gave to me was this: you probaly have corrupted files or missing file some where in the system. My advice to you is to take the time backup your system and reload from scratchand only put on what you need not the extra’s and you probaly no why. Oh and by way when I did it my problem never ever came back to this 3yrs now.

      PS. all Microsoft products once in a while need to be cleaned up and reload, this includes Operating systems. This reason is because if you keep your system clean it always runs clean.

      “y saying is lean mean super machine”, which means keep your system at a min. and you will never ever have a problem.

      Dominic Giovanetti (VAR)
      feel free to email me
      ratt

    • #3740410

      Dell Inspiron Reboots Unexpectedly When

      by broncosrule ·

      In reply to Dell Inspiron Reboots Unexpectedly When

      This question was auto closed due to inactivity

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