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Dell Inspiron Reboots Unexpectedly When

By broncosrule ·
This problem started out occurring to two people in the office, but now it's an epidemic. We all have Dell Inspiron 7000 & 7500 laptops with at least 64MB RAM running Windows 98 and Office 2000. When we're in the office on the network, no problems. But if you're remote, dialing into the network, at some point when you're using Outlook 2000 as an Exchange 5.5 client, the system will reboot unexpectedly. If you don't have Outlook running, you don't reboot. I've devised a work-around by creating two profiles for Inspiron users. One is an Exchange profile for using when they're in the office. The other uses a POP connection to gather their email when they're dialed in. As long as you use the POP profile when remote, the system won't spontaneously reboot. I've contacted Dell a few times hoping that at some point I could find someone that could figure this problem out, but nobody at Dell has a clue.

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Dell Inspiron Reboots Unexpectedly When

by cbalusek In reply to Dell Inspiron Reboots Une ...

What OS are you using on the laptops?

Also, have you tried popping out the network card, rebooting, and then trying to dial in?

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Dell Inspiron Reboots Unexpectedly When

by broncosrule In reply to Dell Inspiron Reboots Une ...

The question was auto-closed by TechRepublic

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Dell Inspiron Reboots Unexpectedly When

by korbyn In reply to Dell Inspiron Reboots Une ...

I have two lawyers with the same Laptops, OL2000 using exchange 5.5. I had more of a problem with shutting them down, every 3rd time the laptop would hang. Dell has several updates to their video, sound, touch pad and a couple of other things. I know it sounds odd, but I think my problems were solved with the TouchPad update.

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Dell Inspiron Reboots Unexpectedly When

by broncosrule In reply to Dell Inspiron Reboots Une ...

The question was auto-closed by TechRepublic

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Dell Inspiron Reboots Unexpectedly When

by nick In reply to Dell Inspiron Reboots Une ...

I'm using an Inspiron 7500 on a regular basis to connect to Exchange 5.5 using Outlook2000, via various isp's, including RAS to my own NT box.

I think your issue is either security related or an issue with synchronization.

*Ensure that you are dialing manually.
*Ensure that the connection timeouts are set a bit higher on both sides of the connection.
*Go to Services, edit the properties for your Exchange Service.
*In the General area: Automatically detect connection state.
*Raise the Seconds Until Server Connection to 60
*In the Advanced section: Ensure you are using NT password authentication.
*Enable offline use. It's best to use personal folders offline, rather than try to access all your mail directly on the server.
*In the "Dial Up Networking" fiddle with various states of the settings. If you currently have a dial setting, change it to "Do not dial, use existing connection." Otherwise, try entering the correct username, password and domain in the "Use the following settings at log

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Dell Inspiron Reboots Unexpectedly When

by broncosrule In reply to Dell Inspiron Reboots Une ...

The question was auto-closed by TechRepublic

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Dell Inspiron Reboots Unexpectedly When

by mrushing In reply to Dell Inspiron Reboots Une ...

Strange as it may sound, I agree with the touchpad update. Update all the drivers for one of the laptops just to give it a try. Once yoou have done that, test it. I would bet that will solve your problem. My main reason for believing this is that it is computer specific none of my other clients have had that problem and none have had it again since.

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Dell Inspiron Reboots Unexpectedly When

by broncosrule In reply to Dell Inspiron Reboots Une ...

The question was auto-closed by TechRepublic

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Dell Inspiron Reboots Unexpectedly When

by jonbarnett In reply to Dell Inspiron Reboots Une ...

Interesting problem..
In my experience, the most common cause for a restart is either a hardware conflict or a driver issue. My first question for you is what type of Network card / Modem you are using and if it is a combo card? If it is a combination card then I would temporarily replace it with just a PC modem and see if you still receive the unexpected reboots.
If this solves the problem, you obviously want to get the combo card functioning correctly. To do so I would update the drivers to the latest I could find on the Web. If the problem continues from there I would contact the card manufacturer’s tech support and chat with them.
I hope I might have at least pointed you in the right direction,
Good Luck

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Dell Inspiron Reboots Unexpectedly When

by broncosrule In reply to Dell Inspiron Reboots Une ...

The question was auto-closed by TechRepublic

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