Laptops·2,657 discussions

dell latitude laptop stuck on password prompt before opening OS

Locked

i just bought a dell latitude c610 laptop from an auction, it was a great deal. however i just got back with it and go to turn it on and am greeted with a message after hitting the power button. it does load the main dell screen where it says f2 for setup f12 for boot menu, which does nothing when i press them. The message says that this computer system, #16g3311-595b is protected by a password authentication system. you cannot access the data on this computer without the correct passowrd please type in the primary or admin password and hit enter….i tried typing admin, 1234, 0000,9999 and variations of misc. numbers. someone please help. my boss will kill me if i bought this and we cant use it. also, the service tag is 16g3311 and the express service code is 2566597141 if you need that.

Topic

Clarifications

In reply to dell latitude laptop stuck on password prompt before opening OS

Clarifications

TR members do not assist in password recovery or removal

In reply to dell latitude laptop stuck on password prompt before opening OS

TR members do not assist in password recovery or removal. Do not respond to this thread.

We, the members of TechRepublic – A Resource for IT Professionals, will not assist anyone in the recovery/removal of lost passwords. You may have a legitimate reason to recover/remove a password. However, we cannot verify your motives and will therefore not assist anyone in what may be an attempt at gaining unauthorized access to a computer system. Due to the open nature of this forum, any assistance given to help circumvent security measures, even for legitimate purposes, would be available for unscrupulous individuals to use for illegitimate purposes. This is a risk that we, the members of TechRepublic, will not take. Please do not ask questions of this nature on TechRepublic.

If you have a legitimate need to circumvent a password scheme, please contact your local computer repair store or the vendor for the software/hardware and request their assistance. E.g. Windows XP password recovery/removal issues should be taken up with Microsoft’s technical support, Phoenix BIOS password recovery/removal issues should be taken up with Phoenix Technologies, hard drive password recovery/removal should be taken up with the manufacturer of the hard drive, etc…

To those viewing this post: Please DO NOT respond any further to this thread. This will cause TechRepublic’s forums to show up in a search engine’s results for key words that relate to password cracking which, in turn, could lead to more password cracking questions.

This template has been released under the GNU public license and you are encouraged to use it as a standard reply for questions of similar nature, provided that you make any modifications available to other users.

dell latitude laptop stuck on password prompt

In reply to dell latitude laptop stuck on password prompt before opening OS

didnt realise passwords were off limits here on the boards, deleted my original post!

Regarding passwords.

In reply to dell latitude laptop stuck on password prompt before opening OS

Contact Dell technical support chat:

http://support.dell.com/support/topics/global.aspx/support/chat/hardware_chat?c=us&cs=19&l=en&s=dhs&redirect=2

TR members do not assist password recovery. Do not respond to this thread
The members of TechRepublic – A Resource for IT Professionals, will not assist anyone in the recovery of lost passwords. You may have a legitimate reason to recover a password. However, we cannot verify your motives and will therefore not assist anyone in what may be an attempt at gaining unauthorized access to a computer system. Due to the open nature of this forum, any assistance given to help circumvent security measures, even for legitimate purposes, would be available for unscrupulous individuals to use for illegitimate purposes. This is a risk that we the members of TechRepublic will not take. Please do not ask questions of this nature on TechRepublic.

If you have a legitimate need to circumvent a password scheme, please contact the vendor for the software / hardware and request their assistance. E.g. Windows XP password recovery issues should be taken up with Microsoft’s technical support, Phoenix BIOS password recovery issues should be taken up with Phoenix Technologies, etc.. To those viewing this post: Please DO NOT respond any further to this thread.

This template has been released under the GNU public license and you are encouraged to use it as a standard reply for questions of similar nature, provided that you make any modifications available to other users.

[Author]

Replies