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Dell strike f1 to ret boot f2 for setup

By Casemaker ·
Hi,
I am trying to restore a Dell Optiplex GX260. Client was having trouble with cd rom. Dell tech had her go into setup and do something with the cd settings. She said nothing about HDD. After reboot she said she got the message strike f1 to ret boot f2 for setup. I have tried a restore by del part and creating new part rhen format. It goes through setup ok and then says to remove disk and click finish. When I remove cd it reboots to the f1 error. If I leave the disk in it will boot to W2K normally. I have run diag on drive and it passed. I have tried another cmos battery. right now i am draining cmos to see if that works.

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by BFilmFan In reply to Dell strike f1 to ret boo ...

Did she record the case number so that you can call Dell technical support to see what "the something" was?

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by Casemaker In reply to

Thank you for taking the time to answer my question!

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by willcomp In reply to Dell strike f1 to ret boo ...

Check BIOS boot sequence and ensure that a non-existent device (e.g. network card) is not listed prior to HDD 0. May also want to move HDD up in boot sequence and see if that helps.

Dalton

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by Casemaker In reply to

Thank you for taking the time to answer my question!

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by micheltremblay5 In reply to Dell strike f1 to ret boo ...

It sounds to like her CD is primary and HDD is secondary. You can boot your OS from CD as long as the CD is in the Disk drive and the fact that it boots fine with the CD in tells me that her CD is primary.

Switch the cabling around so that the primary IDE cable in connected to the HDD and the secondary IDE cable is connected to the CD Drive. The cable may have been disconnected somehow.

Let me know if that works.

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by Casemaker In reply to

Thank you for taking the time to answer my question!

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by dmiles In reply to Dell strike f1 to ret boo ...

It reads as though the dell support instructed her to set the boot sequence whereas the cd rom is the first boot device,which is normal procedure to run the restore disk.

Boot computer,when start up screen appears,press the designated key to enter setup configuration,find the tab that list the boot sequence,using up and down arrow keys to highlight,now use the plus and minus to move the cd rom down

Boot Sequence
Floppy
Haed drive
CD Rom
Quit and save changes,remove cd and reboot the system,if restore is done properly it will boot normally

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by Casemaker In reply to

Thank you for taking the time to answer my question!

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by Pocono In reply to Dell strike f1 to ret boo ...

Definitely sounds like the HDD was removed in the boot settings....go back in and check to see that the hard drive is included in boot options...

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by Casemaker In reply to

Thank you for taking the time to answer my question!

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