I am trying to get a better feeling of what the employee roles and responsibilities should be in our changing environment. We are a lender, we run XP, our Manager left, and so has the person who was running SMS, MOM, SQL, and Change control. We now have 8 people in the IT department and report to the Chief Administrative Officer and are about to have a department audit to determine our restructuring.
Our network side pretty much does everything including setting up user accounts and all updates to workstations.
Our Desktop support side handles Helpdesk calls, PC?s, applications, printers, and has very little network side abilities other than resetting passwords and adding or removing PC?s from AD.
What should these employees be performing?
Who should update PC?s a network side employee that does server work or an Admin who does PC support?
My feeling is our department structure is very unbalanced, what do you think?
Here’s a little background.
250 +- employees
20 locations
35 XP servers
20 VOIP servers
275 +- PC’s
35 +- Laptops
Network side
1 network supervisor (network group)
1 senior network engineer Routing, Security / projects (network group)
1 network engineer / WSUS / projects (network group)
1 Exchange-AV-malware admin (network group)
1 SMS / MOM / SQL / projects
Desktop support
1 Helpdesk Tech / first tier support
1 IT Administrator / Webmaster / Helpdesk backup
1 IT Administrator / PC support / PC distribution / Traveling support / Helpdesk backup
1 IT Administrator / Helpdesk backup / PC support
