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Department structure-employee roles

By clindell ·
I am trying to get a better feeling of what the employee roles and responsibilities should be in our changing environment. We are a lender, we run XP, our Manager left, and so has the person who was running SMS, MOM, SQL, and Change control. We now have 8 people in the IT department and report to the Chief Administrative Officer and are about to have a department audit to determine our restructuring.

Our network side pretty much does everything including setting up user accounts and all updates to workstations.

Our Desktop support side handles Helpdesk calls, PC?s, applications, printers, and has very little network side abilities other than resetting passwords and adding or removing PC?s from AD.

What should these employees be performing?

Who should update PC?s a network side employee that does server work or an Admin who does PC support?

My feeling is our department structure is very unbalanced, what do you think?

Here's a little background.

250 +- employees
20 locations
35 XP servers
20 VOIP servers
275 +- PC's
35 +- Laptops

Network side
1 network supervisor (network group)
1 senior network engineer Routing, Security / projects (network group)
1 network engineer / WSUS / projects (network group)
1 Exchange-AV-malware admin (network group)
1 SMS / MOM / SQL / projects

Desktop support
1 Helpdesk Tech / first tier support
1 IT Administrator / Webmaster / Helpdesk backup
1 IT Administrator / PC support / PC distribution / Traveling support / Helpdesk backup
1 IT Administrator / Helpdesk backup / PC support

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You are a risk!

by bobby_q_doe In reply to Department structure-empl ...

Hey thanks for the info - you have just done and posted half of the research any hacker needs for a social engineering attack. Boy i hope you are not still employed.

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You are slow!

by Bizzo In reply to You are a risk!

Do you realise that that post was nearly two years old?

Now, what are you going to do with all that info??

Oh I get it, you're just stalking this user. I see you've replied\to another one of their posts.

You must be bored. Aren't the schools back yet?

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