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Desktop and Other Problems

By agentshane ·
I turned on my computer, and when I got to the login page it showed a warning message saying my registration info was unsufficient and one of my local files was damaged. I couldn't log onto my windows account because of this. It wasn't an incorrect password, I'm 100% sure, it's something else. This morning however was different. When I got in, eventually, my whole desktop was practically gone. All that's left is Adobe Reader, Recycle Bin and MSN. I cannot drag any icons or set any as shortcuts. Sometimes I can't even use anything. Any suggestions on what to do?

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by ctrservices In reply to Desktop and Other Problem ...

You probably have entrenched spyware. You could scan the HD with a clean computer (setting the bad HD to slave), but I think you would eventually have to reinstall. If you can save any important info, do so. Then reformat and reinstall the OS.

Once reinstalled, make sure you have a firewall, plus anti-virus and anti-spyware in place and scan weekly.

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by HAL 9000 Moderator In reply to Desktop and Other Problem ...

There are a couple of options but they all revolve around something damaging your Account details.

The first thing you'll need to do if you haven't added some software just before this problem started is to to do both an AV and Spy Ware Scan in Safe Mode to clean up the system and then once it's clean you'll need to create another user profile for yourself.

You do this by log in in on your current account and going to the control panel and creating another account and then log in out and back in on the new account and then transferring your data to the new account. Once this is done you can then delete the old User Account and depending on available HDD space you may want to use the option to leave your data on the system just in case you've missed something that is important that you didn't transfer across from the old account.


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