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Desktop Standards Lab f/ ESD-Help Needed

By Testing123 ·
In an effort to reduce IT Support Costs my company is cautiously moving from a total lack of desktop and laptop policies to three initiatives:
1) Asset Management with an Auto-Discovery Tool
2) Hardware and Software Standards, and
3) Policy-basedSoftware Distribution

Between steps 2 and 3 lies a need for a permanent PC lab with sample hardware that represents most, if not all, of the desktops and laptops in our enterprise. I want to avoid some of the ESD war stories I have heard and read about!

I have benefited from discussions on this forum covering "Locking Down Users" but find myself in need of assistance in finding material or best practices to build a PC Lab while avoiding the pitfalls that have already been discovered by others.

Ongoing IT Labs have been created for Disk-Imaging, HW/SW standardization projects, Electronic Software Distribution, Help Desk Support and other needs.

If you have experiences and advice you can share, or suggestions on resources to assist me and others in a similar situations I would greatly appreciate it!

I am open to emails as well as posts! Thanks!

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Please Help!!!

by Testing123 In reply to Desktop Standards Lab f/ ...

I think this may have gotten lost in the 4th of July festivities. I am really hoping for assistance.

THANKS!

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Is anyone out there?

by Testing123 In reply to Desktop Standards Lab f/ ...

Please help if you can. Thanks.

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by Russell Cohen In reply to Desktop Standards Lab f/ ...

Sad to see that there hasn't been a response to your posting. I'm afraid I can only offer one suggestion, and that is related to product selection. I've used ZENworks for Desktops for the roles you've described, and I never had to supplement it with any other tools. You might care to have a look at http://www.novell.com/products/zenworks/desktops/ for product information or, even better, at http://www.novell.com/coolsolutions/zenworks/index.html, where you're likely to find plenty of material relating to your situation.
Good luck!

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Thanks!

by Testing123 In reply to

Thank you for your suggestions!

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Give the ITX a try

by kagren In reply to Desktop Standards Lab f/ ...
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