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Desktop Support Model

By kedaniel ·
Does anyone have any recommended numbers on desktop support technicians per workstations supported for contiguous and/or disparate locations they would kindly share? I?ve seen them in the past but can?t find any studies, or whitepapers anywhere.

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Desktop Support Model

by sathish.devaraj In reply to Desktop Support Model

It depends on the tools used to support and if these are supported remotely or deskside. Assume an average of 300 desktops per technician for contigious location and 100 - 150 for disparate locations

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