Windows Forum

Ask something
Discussion Locked

Dial-up connection to email server

0 helpful
3 replies

by shanna

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have an XP Pro box that connects from a remote site to our email server via dial up connection. We had a power failure on the client side last week while the PC was powered on and connected to the mail server and now the PC cannot resolve the mailserver name. The dial up connection still works fine.

I can ping the mail server's IP address but NOT the name, and can also ping the IP AND name of our file and FTP servers. I can also map network drives on the file server using either the IP address OR the server name, so the issue is isolated to the mail server connection on the client end. I have tested the ping function form another PC's dial up connection, and it works just fine.

It appears that something is either stuck in the registry, or corrupted in the email application (Outlook 2000), but I can't figure out any way to correct the problem. Any suggestions?

Any assistance would be greatly appreciated.

3 replies

by cg it

Try resetting the Exchange Server and mailbox properties in Outlook on the client computer. Have them resolve the mailbox account name and server name again. If that didn't or doesn't work, then possibly the mailbox for that particular account mighthave been deleted on the Exchange server when Exchange automatically resolves mailbox accounts to account records records when it cleaned up it's data base [one possibility, however unlikely]. Have the Exchange server admin check that the client mailbox is still active and has the appropriate access policies applied to the account. If not have them activate or recreate the mailbox for that client, then have the client again set up their Outlook connection properties to resolve the Exchange server and mailbox account name.

by shanna

Thanks very much for the assistance..... it helped tremendously! Problem solved...

This discussion is closed to new replies.