New to the consulting game but was wondering how you deal with clients that screw things up and then don’t want to pay for the cost to fix it?
Everytime they mess with the PC’s or network, they screw something up which causes hours of work for you, you go down, save their butt and bill them. They get the bill and say, well shouldn’t that be covered since you installed the network? How do you politely tell them that their “tinkering” is the cause of the large bill they just received? How to outline what’s covered by the original install and what’s not covered? Is there a template or form available?
I’ve heard that some companies ensure a certain “up-time” for the network and heard the term Service Level Agreements. What are those and where could I find examples or templates of some?
Any ideas? Thanks!
