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Digital Certificate installation hassles

By GWK ·
I have purchased a set of client digital certificates from a major supplier to enable a set of users to encrypt emails on their Outlook clients. The supplier uses a browser-based download. In all cases the download proceeds and then states "OK". On some PCs the user can then send digitally signed emails just fine, and then receive Encrypted emails (and read them); but on other PCs, Outlook refuses to sign the emails and also can't de-crypt; on these latter PCs I additionally can't then export the complete digital certificate from IE - only the public part is available, the private part has disappeared or can't be accessed Any ideas? - I cannot see any differences between the PCs that work and those that don't.

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by BFilmFan In reply to Digital Certificate insta ...

Can you see the certificates if you use the certificate MMC?

Were the certificates installed under the administrator's account or the user's?

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by GWK In reply to

I can see the certificate under IE / Tools / Internet Options / Content /Certificates, if that's what you mean, but on attmepting to Export the certificate, it won't let me export the private key. Not otherwise sure of certificate MMC - please advise.

The certificates were all installed under User's accounts - both those that installed OK and those that didn't.

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by BFilmFan In reply to Digital Certificate insta ...

I'd try using the Certificate MMC to export them. This guide will walk your though using that MMC:

http://www.microsoft.com/technet/prodtechnol/windows2000serv/deploy/confeat/advcert.mspx

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