Social Networking

Question

Disabled Facebook ad account

By hannalarsson982 ·
Tags: Networking
We have had our ad account disabled for our fb page. Asked for a review and got denied. When contacting business support they say we have 159 rejected ads. We have not in total created 159 ads, and every ad we have created has been approved and then runned, all except ONE that was rejected over a year ago due to the new rules of social and political campaigns, it was fixed. We cannot see the 159 rejected ads and have not received any notifications about them. Has this happened to anyone else? Does anyone have suggestions on how to resolve it?
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All Answers

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How did you contact Facebook about this ?

by birdmantd Moderator In reply to Disabled Facebook ad acco ...

Did you email or call their customer support ?? I suggest you send a physical letter to them that requires a signature by the person receiving it. There is nothing anyone on an internet forum can do to resolve this issue. Make sure you request for a a list of rejected ads along with a breakdown on how you broke their rules. Make it clear that you had not received notification of such violations. I hope you get this resolved favorably and update us on what happens.

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Physical letter

by hannalarsson982 In reply to How did you contact Faceb ...

Thank you for your reply, first we asked for a review of their decision and sent in required official papers for the company. Upon review the ad account remain closed. I contacted the business support chat to try to find out what happened and how to move forward. It was at this point I found out about the 159 rejected ads (we have not even created 159 ads). According to them the review I asked for made the ad account permanently closed and they cannot do anything about it.
What I'm trying to find out if any one has been in a similar position and managed to resolve it. Maybe your way, sending them a physical letter, could work, does anyone have any experience of contacting FB this way?
Thanks again!

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