disappearing PowerPoints

By Sue T ·
I have a lab of 28 computers where PowerPoints are randomly disappearing. It does not happen on all computers or even all users on a computer. The PowerPoints were there the last time the student worked on it but isn't there now. It was saved and even shows in recent documents but it is no where to be found. They are using MS Office 2003 Professional with latest serice pack and the computers are running windows xp with sp3. This is not happening in other labs and the only difference is the other labs are using a different version of office or office 2003 standard. I have searched all files/folders including system and hidden. I ran an undelete utility but can't find anything. Does anyone have any ideas or suggestions?

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different drive maybe

by PurpleSkys In reply to disappearing PowerPoints

i know where i go to college, all our work is saved on an "H" drive and/or on our pen drives

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if only that was it

by Sue T In reply to different drive maybe

students save the work to the local computer. They are supposed to then save it to the server so it is in 2 places but few of them do.
Thank you.

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Can you get one of the students

by Jacky Howe In reply to disappearing PowerPoints

to save the presentation, as a different file name, to what they were working on. It looks like it is deleting the original file, but not writing the replacement.

Edit: use the save as function

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I'll give it a try

by Sue T In reply to Can you get one of the st ...

and see if I can get the kids to do it. I don't get to spend much time in the lab when the kids are there so I will ask and hope for the best. Do you have any idea as to why it might be doing that?
Thank you.

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It looks like

by Jacky Howe In reply to I'll give it a try

this problem has been on going for awhile now, with several Office versions. I don't have a definative answer for you unfortunately. Next time that you reimage the lab, it might be an idea to use the version of Office, that is not giving you the problems.

Edit: I suppose that you could try a repair install on one of the Systems.

I used to have a student account that I could use for testing. It was handy for troubleshooting user accounts.

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I am going to try

by Sue T In reply to It looks like

reinstalling office on some and doing a repair on others. Unfortunately, it does not happen on every computer or even for every student. Some have been working on their PowerPoints for several weeks without a problem and then they get on one day and it is no longer there. Does not make sense. I can't change the version of office because they need one of the programs that is only in the professional version. We used this exact same image on the computer last year without any problems and the only difference this year is that I reimaged one of the computers with that image, then installed updates for windows, office, acrobat reader, etc. Hopefully reinstalling and/or repairing will work. Since it happens randomly and not on every computer I don't know where it will happen next. It will probably be almost a week before I know where this works or not. Thank you for replying.

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by Jacky Howe In reply to I am going to try

can be a challenge sometimes, especially if the problem isn't consistent. Good Luck, and let us know how you get on.

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I am

by Sue T In reply to Troubleshooting

still waiting to see if repairing Office took care of the problem but I did want to mark your answers as helpful because they are good answers and things users should try if they are having a problem. Thank you.

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Your Welcome

by Jacky Howe In reply to I am

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