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Display Problems

By omegafire ·
My client is having a problem with her display going into a black screen. This happens when it is just sitting there or running applications.

It will go black then go to blue screen. Display got stuck in an infinite loop. Problems lies with file nv4_disp. Error Code -- Stop 0x000000EA

The computer is a Dell Latitude D820 with the display driver Nvidia Quadro M110. Here is what i've done to attempt a resolution to this drawn out problem. Replaced the motherboard, LCD screen, front bezel, and touchpad; which were all recommended by Dell to solve the problem. I have also reinstalled the display drivers.

Thanks in advance.

-Travis

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All Answers

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Have you followed all these steps?

by CaptBilly1Eye In reply to Display Problems

This article addresses that error and has several resolutions:
http://support.microsoft.com/kb/293078

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Not really the problem...

by omegafire In reply to Have you followed all the ...

Granted that is the right error code, if you reread my post I am having problems with nv4_disp -- not a THREAD_STUCK_IN_DEVICE_DRIVER. That error was not listed in my BSOD.

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Use Safe Mode

by IC-IT In reply to Not really the problem...

to uninstall the nvidia drivers.
Verify the folder and common files entries are removed. Do a search for nv4* and delete any remaining entries.
Reboot and then reinstall the drivers.

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Screen Saver Password

by shhite In reply to Display Problems

I had a similar problem with a dell latitude 1100. It has something to do with the screen saver password. If you change that setting to not prompt for password when screensaver comes up the issue stops. I know that is a work around but it did solve the problem.

Let me know if this helps.

Thanks.

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This link seems to have the solution ...

by OldER Mycroft In reply to Display Problems

http://forums.nvidia.com/index.php?showtopic=4432

As to whether it is the solution for you, time will tell.

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Does this apply?

by omegafire In reply to This link seems to have t ...

I'm not quite sure what series this graphics card is in (Nvidia Quadro M110)... maybe somebody can help me out with that?

This is quoted from the link you sent me.
"but this is the only real solution if you have the BlueScreen infinite loop of nv4_disp special with Geforce 6XXX cards and not only."

Don't know what he means by "and not only". I just want to make sure that this link isn't going to mess up my clients computer. That's the last thing I need right now...

Oh and I just reinstalled the video driver for the second time.

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If you are incapable of reading - I'm rapidly losing interest ...

by OldER Mycroft In reply to Does this apply?

You strike me as being a bit of a shyster, always doubting any advice other than your own.

You are far too pernickety for my liking, and I'm having no more to do with you.

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Just being cautious

by omegafire In reply to If you are incapable of r ...

Well I'm sorry if I dont trust this fix that is from a forum I know nothing about. Have you personally used this fix cause I cant afford to have this computer crash?

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If you can't afford the computer to crash then..

Make sure that you have a backup. Take out the hdd and replace it with another while you check everything out. It is the Nvidia graphics that you might need to update.

Please post back if you have anymore problems or questions.

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