I’m wondering what people have in form of policies regarding requests to divert a person’s email to a colleague whilst that person is away. We provide an “Out of office manager” tool which lets users activate a company-standard message and opt to either copy or just divert emails to a colleague whilst they’re away. This is working really well but every now and then people forget to activate the message before they leave. We then get requests to enable the message and set up a divert.
However, a couple of cases have cropped up where a user has had personal emails diverted to a colleague and has been somewhat upset about this, and we’re getting the flack. I’ve pointed out that the email service is for business use only, and referred the users to the AUP document on our Intranet, but everyone knows that everyone uses email for personal use so it’s hard to enforce this.
I’m curious to hear what other organisations do in these cases.