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dll problem and stops Exchange IMS

By venraju ·
Hi There,

We are running Windows NT 4.0, SP6a to support our mail server and Web Server on the same box. Mail server is Exchange 5.5 and Web server is IIS 4.0

Once in a week the system is generating the error "Initialization of the DLL c:\WINNT\system32\user32.dll failed. The process is terminating abnormally"

When ever we get this error the IMS and MTA are stopped. I am not sure where the problem is and how to tack the problem. We re installed SP6a to create a new user32.dll butthere is no use. We are not running with any backup. I know how tough is supporting a mail system with out having a proper backup, this is night mare. Any suggestions and advice is appreciated. I hope one or the other in this world trouble shouted the same kind of problem.


Thanks,
Raju

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dll problem and stops Exchange IMS

by jrgarcia In reply to dll problem and stops Exc ...

Hi Raju:

This may not be your exact problem, but I have noticed a compatability issue with service pack 6a and some hardware. under these circumstances, if you enable a screen saver, any time the screen saver kicks in a c:\WINNT\system32\user32.dll failed error occurs.

Usually clicking out of the message box allows the user to continue using the system. However, some apps making calls to the dll during this time freeze up.

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dll problem and stops Exchange IMS

by venraju In reply to dll problem and stops Exc ...

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dll problem and stops Exchange IMS

by Magetower In reply to dll problem and stops Exc ...

You may have to up the logging detail on the IMS and MTA to get a better picture of the events leading up to the error.

Another possibility is outlined in MS KB Article Q175875 found at:

http://support.microsoft.com/support/kb/articles/Q175/8/75.ASP

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dll problem and stops Exchange IMS

by venraju In reply to dll problem and stops Exc ...

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dll problem and stops Exchange IMS

by James_Randy In reply to dll problem and stops Exc ...

If you are still tackling this problem, perhaps you should consider calling your local super-hero.

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dll problem and stops Exchange IMS

by venraju In reply to dll problem and stops Exc ...

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dll problem and stops Exchange IMS

by venraju In reply to dll problem and stops Exc ...

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