Do you know of a chat client/widget that meets our requirements?
I hope you’re well and have peace in work and life.
We want a live chat client for our website. It should fulfill the listed requirements. Please mention all if multiple alternatives come to mind.
– enable us to fulfill GDPR.
– nearly all of the chat client GUI can be translated to any language by us.
○ It is ok if we have to write the translations, but we should be able to translate (nearly) any phrase shown in the GUI (ie “write your chat message here”, “write e-mail here” or “click here to chat”) to any language.
○ we can choose which translation to show on which page/subdomain of our website. This could for instance be thanks to that you can choose different settings for the chat client for different pages/subdomains.
○ it is ok if we have to write JS-code to accomplish this, but this should preferably be part of the chat widget’s official JS-API.
– preferred (but not required): offers video/audio chat.
– preferred: a documented effort of making the chat client accessible.
The best alternatives we’ve found are Olark and Formilla. Here’s hoping you know of other alternatives too.