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Inventory of existing records. start with org chart. interview players for what records they have. and where they are stored. ask them what they do with stuff on day to day basis. do dept by dept.
remember email records, now the big thing.
records will need to be catagorized for who can access them, and what type of document they are and how long they need to stay ‘active’ or the ‘retention schedule’
Google document management to find companys that will do this analysis for you and help you develop retention schedules and procedures for destroying etc.
here are some links that might help get you started:
Records Management training http://www.archives.gov/records-mgmt/training/
Association of Records Managers
ARMA International is the leader and authority on the education of information management http://www.arma.org