OK. You’ll just spent the big bucks on a new CRM application! System in place, your reports show your gain on ROI and every thing is on the up-and-up right? But is it really? Are your reports reporting on only what you want to see? What about your back office accounting or administration departments they deal with customers every day. Is this being measured or simply forgotten in your CRM application? We have found the answer, have you?
Tom Marquez
Quality Programs Manager for Process, Procedures, and Metrics
areHelpDesk.com
