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domain password supplied is incorrect

By KaiserSose ·
We are getting intermittent occurances of the following error message when users log on to a Windows 95 machine - The domain password you supplied is incorrect or access to your logon server has been denied. We're also seeing problems with unlockingof NT 4 machines - there's a time delay of up to 10 minutes between pressing CRTL-ALT-DELETE and the appearance of the logon box. These problems don't occur everytime a log on or unlocking is tried but do occur intermittantly.
We've enabled auditing on all our domain controllers and have gathered that when the error message occurs on trying to logon to a 95 machine there is no message logged to the event log on the server.
We have a backbone network of Cat 5500 Switches (8 in all) and we believe that a network error may be the cause as there doesn't seem to be any contact made with the domain controllers when the message is received.

Any insight or help on this is much appreciated.

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domain password supplied is incorrect

by Shanghai Sam In reply to domain password supplied ...

Not an Answer But things to think about


You do not mention if these lockups happen at any one time of day IE
- morning Many users logging on at once
- night Backup services running
- afternoon everyone tyred play freecell /accessing internet.

is there alot of network traffic when this problem happens,
- when several users are transfuring large data file to/from server(s)
- is one of your file/logon servers been used as a mock games server (been there woop's)

Did the problem happen before any auditing was enabled, as this will inceace net-traffic?

have the 95/98 units gone through defrag process?
although not network related will make thing run soother

has any new software or settings or stations been added after the first time this problem accoured

Does the poroblem happen in any one place ie
one or all domain's
all/some offices on all/some floors
does it affect only one user or use group.

Has the server the capacity to be able to verify erveryones,logon at one time

Do you keep a detailed log of all update and tweeks to the network including added/removing software (MSOFFICE),adding/replaces system units and parts

One thing that I would do is set aside a system unit souly for fault finding software/users/groups/domains to try to recreate the problem keeping note of all other enviromental effects to the network

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domain password supplied is incorrect

by KaiserSose In reply to domain password supplied ...

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domain password supplied is incorrect

by KaiserSose In reply to domain password supplied ...

Thanks for you efforts - I'll give a brief outline of our situation in relation to the things you mention here it might help you narrow down what could cause this problem.

The problem is occurring right throughout the day - we haven't been able to find a time slot when it does't occur.

There has been no increase in network usage either and our population hasn't increased either so we can rule this out.
Also the problem was occurring before auditting was enabled.

We don't see the defragging of 95 machines as being the problem because we've never done this before and the problem has suddenly started occurring on a lot of 95 machines over 50 so can't see that a fragmented disk could suddenly cause this problem.

The biggest recent change we've made on our network is that we're migrating to Windows 2000 but we've been undergoing this for 3 months before the problem arose. The problem literally started happening 2 weeks ago. The problem occurs when logging on to either W2K domain or the NT Domain.

We know our servers are well able to cope with the logons as they've been coping well for the last 3 years without a significant increase in population.

We keep a change control log of all changes made but there hasn't been anything significant network wise over the last 3 weeks. Software upgrades or installations were ruled out as none of the affected machines were touched.

We still have the problem occurring in our live environment so can check all variables from that. Recreating it in a test environment would be hard as we don't know what's causing it.

Again any extra insight is appreciated.

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domain password supplied is incorrect

by JDA-CPA In reply to domain password supplied ...

It sounds like your experiencing something similar to what we did some recently and resolved. The issue for Windows 95/98 machines is a time out issue. Windows 2000 Server sets an auto-disconnect for all kinds of things including the drive mappings. What is happening to the users is the auto-disconnect is kicking in and logging the users off the drive. Typically another result is the user has an account lockout that needs to be cleared in the user manager, if you are using account lockout policies. To fix this you need to set the auto-disconnect for drive mapping to never. Unfortunately, I cannot tell you where you need to go to fix the issue as the person that fixed this for us is not available. We found this problem because it would log the user off the drive when they were using a DOS application and tried to get back into the network. All the drive mappings would also disappear for the user.

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domain password supplied is incorrect

by JDA-CPA In reply to domain password supplied ...

Here is the actual procedure:

Go to the Domain controller server and launch a command prompt. Enter the following:

net config server /autodisconnect:-1

This will set the autodisconnect to infinite or never and will stop the problem from occuring. This command can also be done from any workstation or server that experiences autodisconnection problems.

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domain password supplied is incorrect

by KaiserSose In reply to domain password supplied ...

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domain password supplied is incorrect

by KaiserSose In reply to domain password supplied ...

I appreciate the effort but I'd say that the drive disconnect problem was different to the problem we're experiencing. Our users don't even get to log on to the machine in the first place. Also they experience this with both NT and 2000 Domains.

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domain password supplied is incorrect

by NetTek In reply to domain password supplied ...

Check the following:
A. Look for LMHOSTS files on the clients. If these files refer to your domain controllers with incorrect IP addresses, you will get those errors.

B. These errors can occur on 9x clients if you are running the IPX protocol along with IP. Either remove IPX, or add NetBIOS support to the IPX protocol on the W9x client, and then disable direct hosting.
To disable direct hosting on a W9x client:
01. Use Regedit to navigate to: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Vxd
02. Select VNETSUP.
03. Press New on the Edit menu.
04. Press String Value.
05. Right-click the new Value Name and press Rename.
06. Type Directhost and press Enter.
07. Right-click Directhost and press Modify.
08. Type 0.
09.Press OK.
10. Exit Regedit.
11. Restart your W9x client.

C. Try removing the domain and workgroup names in the network settings of one of your clients, reboot, and then add them back.

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domain password supplied is incorrect

by KaiserSose In reply to domain password supplied ...

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domain password supplied is incorrect

by KaiserSose In reply to domain password supplied ...

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