My supervisor and Manager have asked us at the help desk to send them a list of Dos and Don’ts for the help desk. I thought that I could find things online but have not been able to. I have been racking my brain and this is all I could come up with:
DO
* Be available for phones unless necessary for catching up/working on ticket(s), talking to a tech, stepping away from your desk (lunch), or extenuating circumstances
* Get voice-mails if available and the VM light is on
DO NOT
* Sit at your desk doing personal things while not available for phone calls (AUX/ACW)
I know that things are different from one business to another, but can you think of any things that would be the same across the board? Thank you.
