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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
DOWNLOA
Ten ways to make desktop visits more effective
Download and read Jeff's list:
Then, join this ongoing discussion and let us know if this list provides helpful information and if there's anything we can do to improve the document's format or content.