Visiting a customer?s workplace represents a considerable investment in time and resources. As field engineers, we must take great care to derive the maximum value from these each visit and make certain our time and the customer’s time isn’t spent in vain. From personal experience, Jeff Dray, TechRepublic contributor and field engineer, has compiled a list of ten techniques and routine tasks he performs whenever a support call takes him to an external location. It isn?t always possible to avoid a return visit, but hopefully these methods will keep them to a minimum.
Download and read Jeff’s list:
Then, join this ongoing discussion and let us know if this list provides helpful information and if there’s anything we can do to improve the document’s format or content.
