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DOWNLOA Ten ways to make desktop visits more effective

By Bill Detwiler Editor ·
Visiting a customer?s workplace represents a considerable investment in time and resources. As field engineers, we must take great care to derive the maximum value from these each visit and make certain our time and the customer's time isn't spent in vain. From personal experience, Jeff Dray, TechRepublic contributor and field engineer, has compiled a list of ten techniques and routine tasks he performs whenever a support call takes him to an external location. It isn?t always possible to avoid a return visit, but hopefully these methods will keep them to a minimum.

Download and read Jeff's list:

Then, join this ongoing discussion and let us know if this list provides helpful information and if there's anything we can do to improve the document's format or content.

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There is nothing here to download...

by jbaker In reply to DOWNLOAD: Ten ways to mak ...
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I found it!

by Jeff Dray In reply to There is nothing here to ...

I got a copy OK, but then, I knew what was in it anyway! I hope it's OK now.

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A simple and sensible alternative

by jlatouf In reply to DOWNLOAD: Ten ways to mak ...

Doesn't it make more sense to use a "Portable (internet) Desktop". While it is currently available at and focuses on an introductory offering, online applications which are fast, interactive and versatile are the next step. This makes more sense to me since licensing and office suit which doesn't have to be installed or licensed "per computer" would be a welcome change. Moreover, servicing desktops (portable) would be a simple tasks since the nuts and bolts (and property sheets) are located on a central server.

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