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1. Delete your temporary Internet files and cookies. To do this, follow these steps:a. Click Start, point to Settings, and then click Control Panel.
b. Double-click Internet Options.
c. Under Temporary Internet Files, click the Settings button.
d. Click the View Files button.
e. Press CTRL+A to select all files.
f. Press DEL or click the Delete option at the top of the window.
g. Click the Yes button on the dialog box that appears.
h. After all the files are gone, close the window.
i. Click OK two times.
j. Close Control Panel.
Note Before you go to step 2, remove any firewall, Internet security, or proxy software.
2. Verify that you can connect to your ISP and the connection settings for Internet Explorer are correct. To do this, use one of the following methods: ? Verify that the Use a Proxy Server check box is cleared if you do not use a proxy server. To view this check box, start Internet Explorer, click Internet Options on the Tools (or View) menu, click the Connections tab, and then click LAN Settings for LAN, DSL, and cable modem users. If you use a dial-up modem, click the dial-up connection on the Connections tab, and then click the Settings button.
? Try a different access number to the ISP that is not a toll number.