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Downloading emails

By tom_housden2k8 ·
I have got a client who is having trouble receiving emails from her kids. They have all got separate user accounts. I have gone through all the settings (passwords, etc) with no luck. At one time, she couldn't receive emails either, but that was fixed by turning off the incoming mail scanner in Norton; however this did not work for the other accounts. She is using Outlook 2003 on a Win XP SP2 machine.
Any suggestions?

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