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Dr. Watson error using Windows N, outloo

By boib ·
Some times when opening e-mail with Outlook 98 on a Windows NT 4.0 workstation my users get the message:
Dr. Watson error, an application error has occurred, and an application error log is being generated.
Excel.exe


Do you now a FIX for this problem?

(some time it will indicate Microsoftword.exe instead of excel.exe)

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Dr. Watson error using Windows N, outloo

by csheltcomp In reply to Dr. Watson error using Wi ...

reinstall your office products and outlook. This may replace corrupt files and errors.

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Dr. Watson error using Windows N, outloo

by boib In reply to Dr. Watson error using Wi ...

The question was auto-closed by TechRepublic

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Dr. Watson error using Windows N, outloo

by tec In reply to Dr. Watson error using Wi ...

Its much more complicated than just re-installing the software. Office doesn't remove the registry entries by default you need the office resource kit ulitmately, but you can run office setup with a -r to delete the registry entries as well. Then re-install it.

You may also have a problem opening files from office 2000, so that may be what is generating it. You should also look into seeing if your running other conflicting software.

This is definately not normal, I am running over 500 workstations with outlook and exchange and do not see this in any of our facilities.

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Dr. Watson error using Windows N, outloo

by boib In reply to Dr. Watson error using Wi ...

The question was auto-closed by TechRepublic

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Dr. Watson error using Windows N, outloo

by boib In reply to Dr. Watson error using Wi ...

This question was auto closed due to inactivity

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