I work the helpdesk at a company with about 200 users. At least a few times a week, I get calls about a system hanging.
When I get to the machine, it’s usually a startup error where the desktop has appeared, but no icons, no start menu. 90% of the time, all I do is run the task manager and kill the Dr. Watson process and everything loads normally. It does not reappear on the same computer very often.
I know nothing about debugging or the function of Dr. Watson. Am I perpetuating the problem by stopping the drwtsn32 process? Or if what I’m doing is harmless, can I somehow disable it permanently?
