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Dr. Watson: Is it necessary?

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by juiceboxhero 3 views

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I work the helpdesk at a company with about 200 users. At least a few times a week, I get calls about a system hanging.

When I get to the machine, it's usually a startup error where the desktop has appeared, but no icons, no start menu. 90% of the time, all I do is run the task manager and kill the Dr. Watson process and everything loads normally. It does not reappear on the same computer very often.

I know nothing about debugging or the function of Dr. Watson. Am I perpetuating the problem by stopping the drwtsn32 process? Or if what I'm doing is harmless, can I somehow disable it permanently?

3 replies

by rob miners

Two ways to disable it.

How to disable Dr. Watson for Windows
http://support.microsoft.com/kb/188296

To access the settings for the reporting feature: 1. Click Start.
2. Right-click My Computer, then click Properties.
3. Click the Advanced tab.
4. Click Error Reporting.
To configure the error reporting feature: ? By default, error reporting is enabled. To disable it, click Disable error reporting.

by sanondh

once wiodows already startup message will be displayed as cannot find drwtsn.exe on c:\windows\system32

Please advise

Thanks
sanondh@hotmail.com

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