We’ve had a internal IM system for about two years, deployed only within the IT department. I’ve never given it a serious shot, regarding it as little more than a time waster. I’ve decided to try to ignore this prejudice and give it as unbiased a try as I can. I’ll be using this exclusively from a desktop client. My goal is to determine what advantages there may be for me compared to e-mail or telephone, my normal commo tools.
Any suggestions for effective use? Any potential pitfalls or etiquette issues to avoid?
