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Dropped Internet Connections

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by shortysweet12000

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I have Aol 8.0 for my ISP with a dial up connection. Everytime I try to connect to the internet it will go through the process and then says unable to connect. My computer is a two yr. old Hp with an internal Lucent modem. What could possibly be the problem? I've done a systems diagnostics and itsays the modem is fine. Other than the phone line what else could it be to drop prematurely?

13 replies

by pittman_jeff

I had the same problem in my dial up days. Not letting me log on everytime and dropping the connection.

I had to call the local telco and after going through the prompts from hell they ran a diagnostics on there side and saw that the problem was on there end.

Just in case though, did you try a different cord / outlet.

And you do not want a Telco Repair man on site. They will bill you through the roof. Hire a local cabling guy if you have to and save a ton of money.

by shortysweet12000

Poster rated this answer.
The phone company has been quite a pain lately. Unfornatley I'm stuck with the phone company for now.

by niseys

A couple things.

AOL had the problem with browser cache getting filled to quickly then creating browsing problems for their users. Constant deletion of the browser cache was needed in order to continue browsing... true net user nightmare.

Best bet is to upgrade to the lates AOL version if possible. Clear your browser cache before you connect, download AOL upgrade and see it that cures the ISP drop situtation.

by isupport

I will suggest you to upgrade modem drivers if they have not been updated in the recent past. Please contact your modem vendor regarding updating your modem drivers. You can also refer to the site given below

http://driverguide.com/

by hereinoz

Could be machine related, could be phone line related. The easiest way to find out which is to pack up the amchine and take it to a friend's place and connect from there.

If it fails - it is your machine
If it connects, it is your phone line

Alan

by jkaras

What error did it report? AS for the Lucent modem you may need to use an init string. Most Lucent modems use S38=0. I suggest you go to www.modemhelp.net to look up the proper init string, error codes and some decent instructions if you have the availability to use another computer. AOL is the worst! You may have to uninstall tcp/ip and reinstall it. Also look in device mgr and check if there are any ghost modems displayed. Do you have the phone line going into a splitter? If so you may want to remove it since they cause issues. Have you tried to use another phone jack in the house or a neighbors to test phone jack problems? Call phone company and request a line test to have phone line checked out. respond on what didnt work or what you have tried for better help. My opinion get rid of AOL and go with another ISP or get cable/dsl.

by garrie

I had a similar case with freeserve in the UK to which it was thier fault they had a time-out setting of two and a half hours(only on dial-up connections) which just disconnected them offline.

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