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dropping packets, at home…

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Here is the situation. LOL, I am dropping packets… And its starting to get on my last nerve.

What clued me in was: I game a decent amount, and I have been getting kicked from Punkbuster for “dropping packets”. For trouble shooting purposes, I started a ping -t http://www.google.com and in a second window ping -t http://www.yahoo.com. When pings start to time out, I would run a tracert, to yahoo and another one to google. Everytime the hops would time out it was between RoadRunners routers/devices. Also I have reset my modum and router, more than a couple times, checked for firmware for my router (there isn’t) Reflashed it with the same version…

I called the helpdesk, and they say that they are not seeing any issue with my service and that I have a 98% success rate… So, they are basically saying that its my equipment that is causing the issue. Is there anything I am missing? I am 99.9% positive that it is not my equipment that is causing the issue… Also I have experienced it with different PC’s that have different OS’s (Win7&Ubuntu 9.04)

When everything is running correctly I can get 22MB down and 1 MB up (speedtest.net), but when its not running right I get 2-5 MB down and 600Kbps up…

Is there anyway to prove that its their stuff thats causing me to drop packets? Or is there anything else I could try?

Topic

Clarifications

In reply to dropping packets, at home…

Clarifications

If it is consistantly

In reply to dropping packets, at home…

the same router(s) that are timing out, explain to them the tracert results. They should have a technician check it out.
I found a dead one for my ISP years ago that way.

Thanks

In reply to If it is consistantly

It was the same routers… at that time. however, its on an off again. I guess the best thing is to run them and out put it to a .txt, and save them… That way Ill have more information when I go back to the ISP. I explained it to them, but they refused to believe that it was their stuff that was causing the issue… O well, I’ll gather more data… Thanks for the post!

The bad thing with providers

In reply to dropping packets, at home…

your speed, for example. If you are getting 75% of what you are paying for, that is “within specs”.

They also do not say 100% uptime, and think you should be grateful to get the 98%.

The only way to prove it isn’t your router is to run without the router for a day, or switch to a different router.

I had to call and beotch yesterday because on my 20/2 business cable modem, I was getting 5/1.2

:)

In reply to The bad thing with providers

98%, yeah right… I want 100%, I’m greedy like that :). Thanks for the Tip!

If…

In reply to :)

If you pay for it, you should receive it right?

I bought a cookie, yet the bakery only provided 90% of it. Is that considered acceptable? I think not.

Thats what I’m screaming!! lol (no text)

In reply to If…

🙂

75%

In reply to If…

So they took a bite, they were just making sure it was good enough to sell to you!

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