I have Earthlink/Covad DSL in Fremont, CA that uses iVasion?s WinPoET for connection. For about 6 months and 50+ trouble tickets later, I am still having two significant connection issues: frequent DSL sync drop (DLS light on modem goes out) and unable to connect to DNS servers (and thus unable to connect to any site) when Earthlink says it is not having network problems. The problems occur on both Win98 and Win2000 machines.
The connection problems occur even when no other devices are plugged into my phone system. The modem, a Speedstream 5360 is sitting on a table several feet away from my computers, with a tin foil lined box on top and a sheet underneath. All wiring was purchased new for this installation. It appears the problem gets worse between 5:00 PM and 8:00 PM.
A DSL literate phone company technician tested my phone line from my wall jack to the CO (4500 feet) and reported it ?pristine.? Covad says their end is OK. Earthlink says there is nothing else they can do. In fact, they have suggested I find another DSL service provider.
If Earthlink cannot fix the problem, I doubt that any other DSL provider can do better.
Does anyone have any suggestions for fixing the problems? Would a static IP address be of any benefit?
