DSL DNS WIERD beat the best at qwest and Motorola

By jbelknap ·
I have a new DSL connection. It's Qwest based, uses a Motorola DSL modem.

Here's the wierd part: modem connects to dsl line fine. Full configured, provides dhcp fine to client computers, from within the modem it does Name resolution fine.

Client XP windows machine set to use DHCP, and automatically obtain dns.

Client sucessfully gets a dhcp address of and assigns the dns as (the modem's lan port).

Should work RIGHT? Nope. I can ping any address by ip, but not by DNS.

Hardcoded a dns server in the Nic card, same result.

Now the really weird part. my test computer has been on my company network. Even though it correctly picks up the dhcp and dns addresses (without allowing dns to resolve), when I do a nslookup, nslookup defaults to the company private netted dns, it completely ignores what I have put on the nic. I'm thinking this result is part of my failure to resolve.

It does this on 3 different company computers I've tried on this DSL connection. Could it be that some sort of policy has set these machines to ignore the dns setting of the nic cards and only to look for the company dns?

I can't believe 3 different computers have a stack error.

Qwest, motorola, techs, and admins stumped on this one.

any ideas what to try next? (and yes OF COURSE, we've ipconfig /flushdns, static IP'd the box, rebuild the DSL circuit, and replaced the modem)

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All Answers

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by robo_dev In reply to DSL DNS WIERD beat the be ...

can your client ping the ISPs DNS servers?

So is your topology single DSL modem directly to PC?

If you hard code the ISPs primary/secondary DNS servers in the client, does everything work fine?

Is there anything in the PC host or Lmhosts file?

It IS entirely possible that a hosts file setting, lmhosts setting, or some policy setting such as subnet prioritization could be messing this up.

ipconfig /displaydns

That command should show the status of the DNS resolver cache and should shed some light on the issue

And last but not least, personal firewalls must be configured to allow DNS queries to occur.

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by jbelknap In reply to Clarify

Yes, the client can ping the isps dns servers

Yes the current topoogy is single dsl modem connected directly to the pc

No, the problem still exists even if I hard code the isp's primary secondary dns servers in the client

Nothing in the PC host or LMhosts file

Will check the files in the morning to be sure

there are NO firewalls turned on (turned off by system policy) you say I HAVE to turn the windows firewall on in this topology?

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Where does your

by Jacky Howe In reply to DSL DNS WIERD beat the be ...

Gateway fit into this connection.

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Where does your gateway

by jbelknap In reply to Where does your

The gateway is the modem, so it's ip is

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Have you tried?

by mpace In reply to Where does your gateway

ipconfig /flushdns

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by Jacky Howe In reply to Where does your gateway

When I setup I normally use:
Primary and Secondary Address of ISP for DNS.
DHCP will allocate an IP Address.
The Modems IP as the Gateway.

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by jbelknap In reply to DSL DNS WIERD beat the be ...

We found the problem. It appears someone at some time enacted a group policy that set the dns. This caused the laptops and other company computers to retain the dns settings despite what the Nic card had set.

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