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DUN issues Laptop w/ Softex installed

By jbarros ·
Hi all,

My question relates to Dial-Up networking. We?ve recently started rolling out Dell C600 laptops to our users. We have NT 4.0 sp6 installed and have Softex controlling the PC-card features of the machine. For etherenet/Dial-up access, we use a Xircom dual port PC-card. Issues have arisen where a user will lose his modem settings (error opening port). We?ve gone through uninstalling the modem, then re-installing it; uninstalling the Modem and RAS, the re-installing it. Then the network card, then Softex? Playing around with the port settings. The ethernet portion continues to work fine. The only way we?ve been able to get the modem working again is to backup the user?s files and reinstal NT. One symptom of this issue is that nothing happens when dbl clicking on the modems control settings on the control panel. Is there a file that could have been corrupted that may have caused this issue. Anyone come across something like this before?

Thanks

J. Barros

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