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Duplicate Emails

By AGERanger10 ·
I have 20+ users at one site where one user complains of receiving 2 and 3 copies of each email while using Outlook. This happens on an intermittant basis 2 to 3 times a week. So far, none of the other site users report the problem and they're all configured the same. He's runs Outlook 2K configured to use Internet Email, a PST file, and a PAB. His PST file is currently 176M in size. I run Echange 5.5 SP4 at my site.
I've checked the status of the "Leave a copy on the server" switch and it's off. I've only seen this situation happen with the switch turned on. Any one have an ideas?

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by carlos.nino In reply to Duplicate Emails

I see various possible causes to this.

- ?How many accounts has he configured?. Sometimes 2 almost identical accounts are configured so you can send emails with 2 different email addresses.

- Check to see if you have any rule in your Exchange server that affects this particular client, and if so, how can it affect other rules.

- Also check rules in the Outlook client, 2 "move to" rules can create 2 emails

Hope this helps!

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by AGERanger10 In reply to

All users are configged fro only one account and I don't use server-side rules. The user does have a lot of client-side rules. They'll take some time to check out. Maybe he "copied" instead of "moved". Thanks for the suggestions.

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by Gigelul In reply to Duplicate Emails

If the send/receive task was stoped because of an error or an end task, next time Outlook will try again to download all the messages from mailbox.

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by AGERanger10 In reply to

If that's happening, it'll be very hard to confirm. I've recently doubled their DSL bandwidth, so maybe that'll alleviate the problem. Thanks for the suggestion.

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by AGERanger10 In reply to Duplicate Emails

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