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Duplicate Emails

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5 replies

by ageranger10

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I have 20+ users at one site where one user complains of receiving 2 and 3 copies of each email while using Outlook. This happens on an intermittant basis 2 to 3 times a week. So far, none of the other site users report the problem and they're all configured the same. He's runs Outlook 2K configured to use Internet Email, a PST file, and a PAB. His PST file is currently 176M in size. I run Echange 5.5 SP4 at my site.
I've checked the status of the "Leave a copy on the server" switch and it's off. I've only seen this situation happen with the switch turned on. Any one have an ideas?

5 replies

by carlos.nino

I see various possible causes to this.

- ?How many accounts has he configured?. Sometimes 2 almost identical accounts are configured so you can send emails with 2 different email addresses.

- Check to see if you have any rule in your Exchange server that affects this particular client, and if so, how can it affect other rules.

- Also check rules in the Outlook client, 2 "move to" rules can create 2 emails

Hope this helps!

by ageranger10

All users are configged fro only one account and I don't use server-side rules. The user does have a lot of client-side rules. They'll take some time to check out. Maybe he "copied" instead of "moved". Thanks for the suggestions.

by gigelul

If the send/receive task was stoped because of an error or an end task, next time Outlook will try again to download all the messages from mailbox.

by ageranger10

If that's happening, it'll be very hard to confirm. I've recently doubled their DSL bandwidth, so maybe that'll alleviate the problem. Thanks for the suggestion.

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