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Duplicate emails downloaded

By itask1 ·
I'm new to MS Exchange and would appreciate help on the following.
There is a user who get mails which are already in his local mailbox appear again when he logs online.
That is, he had mail D, E, F and when he log online, only new mail G, H shallbe added to his local mail box. But he also have D, E, F added again which let him end up with 2 copies of D, E, F. This is repeated again when he connect again for different mails.
Where could have gone wrong ? his mailbox on the server ? his local configuration ?
Thanks in advance.

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Duplicate emails downloaded

by dana803 In reply to Duplicate emails download ...

Not knowing who your friend uses for an ISP, I can only tell you what to look for. There is a setting somewhere where you can check whether to leave e-mail messages on the server or delete off the server after downloading the e-mail. You want the second option. MS Exchange may have that setting in the Options, or if he's using a web e-mail address, it may be a setting that needs to be changed at that website in his account settings. I've used several e-mail programs including web e-mail, but Ihaven't used Exchange specifically. Sorry I can't be more specific.

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Duplicate emails downloaded

by itask1 In reply to Duplicate emails download ...

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Duplicate emails downloaded

by Rsoft In reply to Duplicate emails download ...

The problem with "Delete mail after download" is that a user might want to read his/her email at home AND at the ofice.

Check in the users mailprogram for an option called "Download only new mail". Might do the trick.

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Duplicate emails downloaded

by itask1 In reply to Duplicate emails download ...

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Duplicate emails downloaded

by itask1 In reply to Duplicate emails download ...

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