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DVD/CD Drive stopped working

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11 replies

by taranatalia

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I have an Acer Aspire 3680 with Windows Vista. For the longest time the drive was working, and then suddenly stopped. I drived updating the drivers, it tells me I have the most up to date, when I check properties of the drive this is what I get: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

I also purchased an external DVD drive. However it won't read that either. They both show up in the device manager, however neither will show up under my computer, even though they apparently are both functioning properly.

Can anyone help?

11 replies

by taranatalia

Thanks.

Just want to clarify, I have VISTA not XP, do you think that would make a difference at all?

by david.wallis

think that will be good for vista.

also do you have roxio installed? that can cause problems with your drives going missing :)

by oh smeg

When I looked at the M$ Knowledge Base I searched for a Vista Issue with missing Optical Drives and that is what came up as a result for Vista.

While I'm not 100% certain I would hazard a guess that both OS's have the same issue and M$ just hasn't rewritten the Article.

Col

by taranatalia

i'm not sure which program came with it. but I don't believe it was roxio. but i will check.

by robo_dev

I've fixed the same issue on a Vista laptop, after fixing it on several XP Pro boxes.

This is a total 'pull out your hair by the roots' type of issue. I've seen several people go round-and-round with their computer repair people replacing system boards, drives, whole laptops, etc. over this issue.

by oh smeg

M$ make a faulty product that is specifically designed to drive IT Techs crazy. M$ would never do that would they? :D

I would bet that they had this as another [b]Undocumented Feature[/b] and they are now receiving payment from the Shrink Industry to make a bit more money after all M$ would never do this by accident and the X Box 360 works perfectly to. :^0

Col

by taranatalia

thank you for all your help. it was much appreciated and it all worked out!

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