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DVD/CD-RW can read CDs but not DVDs

By mulumbwe ·
Can anybody help me. I have a Dell latitude D610 laptop which is working fine until a few days ago when i was trying to play a DVD. the DVD/CD-RW can read CDs but not DVDs. Can anyone offer some assistance on how to solve this problem. It is running Windows XP SP2

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faulty drive

by david.wallis In reply to DVD/CD-RW can read CDs bu ...

the drives faulty im afraid! contact dell for repair :)

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I Agree - Probably Failed Laser

by willcomp In reply to faulty drive

There are 2 lasers of different frequencies in DVD drives, one for CDs and one for DVDs. Most likely the DVD laser has failed.

Try reading a DVD other than a movie to verify that it is the drive and not video codec at fault.

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I had the same problem

by Sue T In reply to DVD/CD-RW can read CDs bu ...

and when I looked in device manager it showed as only being a CD drive. If I rebooted or sometimes just logged off and back on it would then be ok.

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