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DVD drive

By SimY ·
I have a Creative labs PC-DVD drive DVD1242E that can read CDs but does not recognise DVDs. The firmware is v1.01 and OS is WinXP. When a DVD is inserted, the light blinks for about 1 minute and eventually it will display a message saying thereis no disc in the drive. I have tried reinstalling the drive, but no joy. Any suggestions will be greatly appreciated.

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by dmiles In reply to DVD drive

See if you can start XP from your DVD(E:) drive by inserting the XP install disk
in it. Then restart your pc and access your BIOS setup and change the boot device
sequence from the HDD(C:) to your DVD(E:) drv. Save the new settings and exit Bios
setup, hit Ctrl-Alt-Del and see if your pc will recognize the xp disk and it should
display a menu option screen to choose between the Cd disk or your HDD installation.
If that doesn't happen then power off your pc and try swapping the ribbon cable connector
from your CD rom drive(F:) with the DVD(e:) to further isolate the problem potentially
to the cable or the DVD drive. This assumes that the 2 optical drive are on different
ide channels (primary or secondary or a separate host adapter perhaps). If not, you
will have to change the master/slave jumper settings on the back too.
If that proves fruitless you might have to face the unfortunate reality that your
DVD drive has bit the dust.
Since you already tried un/installing it in XP and nothing changed it may be h/w
related.

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by SimY In reply to

Thanks for the quick response. Not sure my if question was clear or not. I can insert a CD into the DVD drive and it will recognise it and read from it without any problems. If I insert a DVD in to the drive it will not recognise the disc at all. I think we can rule out the cables as being the problem. Thanks again.

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by HAL 9000 Moderator In reply to DVD drive

Well it could be something as simple as a region thing where the DVD's have the wrong region stamp on them.

But first I would log onto the Creative site and get the latest Firmware Update for your DVD Drive and install it Creative will tell you how this is done as it can differ between different makers. You didn't mention if it can read manufactured data DVD's either so I'm taking it that it is unable to read any DVD but just to make sure have you tried a manufactured DVD and not a recorded DVD? Sometimes the dye in the DVD is the wrong color for the drive to actually read so the laser doesn't get reflected properly and that will give you the no disk message.

If you would like to post a bit more information I'll see what I can do to help you out.

Col

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by HAL 9000 Moderator In reply to

I've just had a look on the Creative Web Site and there are no firmware updates for your DVD Drive so if it will not read a manufactured DVD there is something wrong with it so if it is still Under Guarantee pull it out and take it back for replacement. If it came pre built in a complete system and is still UG call them to arrange its replacement.

If it is out of warranty you can pickup a new DVD Drive very cheaply and fit it in the place of the Creative unit. Currently a Sony DVD Drive retails for $42.00 AU so they are very cheap to replace and most likely you'll find some place that sells them cheaper.

Col

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by SimY In reply to

I've concluded that my drive doesn't like that particular DVD (or the dye). I've come up with a workaround for the problem. I've networked my PC with another PC that can read the DVD and copied the contents of the DVD to my PC. I can then view it with PowerDVD and Windows Media Player. Thank you for your assistance.

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by SimY In reply to DVD drive

Here's the latest: The disc I was trying to read was a burnt DVD. I tried a manufactured DVD and it was fine. I was able to view the recorded DVD on a different PC with a newer drive. Looks like the drive and the recorded DVD are fine - might be a compatibility issue. Anyone have any ideas about converting the DVD to a different format like VCD?

Col, thanks for the response. I don't play around with DVDs and DVD drives that much, so your input was helpful.

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by SimY In reply to DVD drive

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