Question

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DVD Drive not working

By jqoolio ·
I am running Windows XP and my DVD drive stopped working after I burned a DVD a few weeks ago. It can read CDs (haven't tried burning CDs), but it doesn't read or burn DVDs. I am using Nero and I tried updating to a new version but to no avail. Here is the Nero log below:

Jason

1K22-0867-0795-66M4-5053-6931-****

Windows XP 5.1
IA32
WinAspi: -

NT-SPTI used
Nero Version: 8.1.1.0
Internal Version: 8, 1, 1, 0

Recorder: <ATAPI DVD W DH16W1P> Version: LA11 - HA 1 TA 0 - 8.1.1.0
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default
CD-ROM: <ATAPI DVD W DH16W1P >Version: LA11 - HA 1 TA 0 - 8.1.1.0
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
CdRomPeripheral : ATAPI DVD W DH16W1P atapi Port 0 ID 0 DMA: On
DiskPeripheral : HDT722525DLA380 atapi Port 1 ID 0 DMA: On
CdRomPeripheral : Generic DVD-ROM 1.0 d347prt Port 4 ID 0 DMA: Off

=== CDRom-Device-Map ===
ATAPI DVD W DH16W1P H: CdRom0
Generic DVD-ROM U: CdRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 2047MB (2096624kB)
Free physical memory: 1571MB (1609636kB)
Memory in use : 23 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

30.4.2008
ISO compilation
6:44:14 PM #1 Text 0 File SCSIPTICommands.cpp, Line 450
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

6:44:14 PM #2 Text 0 File Isodoc.cpp, Line 6671
Iso document burn settings
------------------------------------------
Determine maximum speed : TRUE
Simulate : TRUE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

6:44:15 PM #3 ISO9660GEN -11 File Geniso.cpp, Line 3347
First writeable address = 0 (0x00000000)

6:44:15 PM #4 Text 0 File Burncd.cpp, Line 3530
Turn on Disc-At-Once, using DVD media

6:44:15 PM #5 Text 0 File FilesystemSettingsValidator.cpp, Line 142
FS Settings: using validator 'CUDFSettingsValidatorDVD'
ParamMode = 'automatic', changing UDF partition type from 'physical' to 'physical'
Changing UDF revision from '1.02' to '1.02'

6:44:15 PM #6 Text 0 File DlgWaitCD.cpp, Line 307
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2142351 (476:04.51, 4184MB)

6:44:15 PM #7 Text 0 File DlgWaitCD.cpp, Line 319
Write in overburning mode: NO (enabled: CD)

6:44:15 PM #8 Text 0 File DlgWaitCD.cpp, Line 2972
Recorder: ATAPI DVD W DH16W1P, Media type: DVD-R
Disc Manufacturer I <SONY16> <D1>
Disc Application Code: 64, Disc Physical Code: 193

6:44:15 PM #9 Text 0 File DlgWaitCD.cpp, Line 493
>>> Protocol of DlgWaitCD activities: <<<
=========================================

6:44:15 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 785
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2142352 (2142352) = #2142352/476:4.52
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2142352 blocks [H: ATAPI DVD W DH16W1P]
--------------------------------------------------------------

6:44:15 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 986
Prepare [H: ATAPI DVD W DH16W1P] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4387536896, ISRC ""
DAO layout:
===========
___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 2142352 | 0 | 0x00
2142352 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

6:44:15 PM #12 Text 0 File SCSIPTICommands.cpp, Line 240
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

6:44:15 PM #13 Text 0 File Burncd.cpp, Line 4316
Caching options: cache CDRom or Network-Yes, small files-No (<64KB)

6:44:15 PM #14 Phase 24 File dlgbrnst.cpp, Line 1764
Caching of files started

6:44:15 PM #15 Text 0 File Burncd.cpp, Line 4435
Cache writing successful.

6:44:15 PM #16 Phase 25 File dlgbrnst.cpp, Line 1764
Caching of files completed

6:44:15 PM #17 Phase 28 File dlgbrnst.cpp, Line 1764
Speed measurement started

6:44:15 PM #18 Text 0 File ThreadedTransferInterface.cpp, Line 2735
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

6:44:15 PM #19 Text 0 File ThreadedTransfer.cpp, Line 268
Pipe memory size 590400

6:46:46 PM #20 Text 0 File WriterStatus.cpp, Line 113
<H: ATAPI DVD W DH16W1P> start writing Lead-Out at LBA 2142352 (20B090h), length 0 blocks

6:46:46 PM #21 Phase 29 File dlgbrnst.cpp, Line 1713
Speed measurement completed: 20.5x (28,396 KB/s)

6:46:46 PM #22 Phase 32 File dlgbrnst.cpp, Line 1764
Simulation started at 12x (16,620 KB/s)

6:46:46 PM #23 Text 0 File ThreadedTransferInterface.cpp, Line 2735
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

6:46:46 PM #24 Text 0 File DVDR.cpp, Line 3245
Recording mode: Sequential Recording Mode

6:46:46 PM #25 Text 0 File DVDR.cpp, Line 3401
Start write address at LBA 0
DVD high compatibility mode: Yes

6:46:46 PM #26 Text 0 File Cdrdrv.cpp, Line 10026
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGI 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 0.0 (0)
Disc Size: 120 mm, Maximum Rate: 10,08 Mbps (2 h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
Outer Limit of Data Recordable Area: 0 h
Data in Burst Cutting Area (BCA) does not exist
Revision number of maximum recording speed: -
Revision number of minimum recording speed: -
Revision number table of recording speed: - - - - - - -
Class: 0, Extended part version: 0
Start PSN of the Extra Border Zone: 0 h
Start PSN of Physical format information blocks in Extra Border Zone: 0 h
Media Specific [16..783]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

6:46:46 PM #27 Text 0 File ThreadedTransfer.cpp, Line 268
Pipe memory size 83836800

6:46:47 PM #28 Text 0 File Cdrdrv.cpp, Line 1367
18:46:47.125 - 㩈䄠䅔䥐䐠䑖圠?䡄㘱ㅗP : Queue again later

6:49:59 PM #29 SPTI -1135 File SCSIPassThrough.cpp, Line 181
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x2A 00 00 00 01 C0 00 00 20 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 0C
Buffer x09ca03c0: Len x10000
0x6B C3 F2 E1 FF D5 55 05 CA E8 1A FD C8 D4 8A E5
0x17 1F 03 F0 3D 4E 5F EC D8 0C 56 DE 29 65 68 BA
0x2E C4 70 9C CE 37 EC 5E 15 CE 59 6F 39 33 81 39

6:49:59 PM #30 CDR -1135 File Writer.cpp, Line 306
Write error
H: ATAPI DVD W DH16W1P

6:49:59 PM #31 Text 0 File DVDR.cpp, Line 3803
EndDAO: Last written address was 447 (1BFh)

6:49:59 PM #32 Phase 34 File dlgbrnst.cpp, Line 1764
Simulation failed at 12x (16,620 KB/s)

6:49:59 PM #33 Text 0 File SCSIPTICommands.cpp, Line 287
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

6:50:01 PM #34 Text 0 File Cdrdrv.cpp, Line 11276
DriveLocker: UnLockVolume completed

6:50:01 PM #35 Text 0 File SCSIPTICommands.cpp, Line 450
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL


Existing drivers:

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

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All Answers

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What

by Jacky Howe In reply to DVD Drive not working

is the speed rating on the DVD's you are trying to burn.

Collapse -

GQ 16X DVD-R

by jqoolio In reply to What

The DVDs I am trying to use are 16X DVD-Rs GQ (Great Quality) brand from Fry's. I have burned more than 50 DVDs from this batch and now it just stopped working.

Collapse -

Try this

by Jacky Howe In reply to GQ 16X DVD-R

Click Start, Run and typein Regedt32
Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the data values.
Exit Registry and Reboot

Collapse -

Tried delete filters already

by jqoolio In reply to Try this

I tried deleting the upper and lower filters already but it didn't do anything. Actually, I only had 1 lower filter and no upper filters.

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Go to

by Jacky Howe In reply to Tried delete filters alre ...

the DVD manufacturers site and see if there is a firmware upgrade for the drive.

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How do I find out?

by jqoolio In reply to Go to

I googled the drive model everywhere and it's hard to find the right manufacturer. I heard that this drive is a Philips Lite-on drive, which is surprising because Lite-ons are supposed to be good quality. I don't know if I can trust the person who said this because I don't know him/her.

Collapse -

Follow

by Jacky Howe In reply to How do I find out?

this link and download siw.exe. Run it and look at Storage Devices. It will tell you the make and model.

http://www.download25.com/install/siw.html

Collapse -

ATAPI DVD W DH16W1P

by jqoolio In reply to How do I find out?

ATAPI DVD W DH16W1P

Collapse -

Try

by Jacky Howe In reply to GQ 16X DVD-R

burning at a slower speed. Try another brand of DVD. You may have a couple of faulty DVD's. Interesting thet Nero 8 doesn't show any drivers in Existing drivers:

Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Is saying that it doesn't like the DVD's.

< also try this >
The CD drivers may be corrupted. Boot to Safe Mode, and delete the drivers. Reboot the computer and let Windows reinstall the drivers.

More help

http://support.microsoft.com/kb/314060

Collapse -

New Media, etc.

by jqoolio In reply to Try

I tried different media and it still doesn't work. I've been to that microsoft website already. I went to safe mode to uninstall and the rebooted normally to let windows reinstall drivers and that didn't seem to work. I uninstalled Nero 8 and put Nero 7 back on but this time, it shows that there is a power calibration error, which is what it showed me before I upgraded to Nero 8. Maybe I should just get a new drive? It's sad because this drive is less than one year old ever since I bought this computer new.

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