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DVD Drive Wont Read

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13 replies

by leftmain

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I just installed a new hard drive and loaded all the OS and drivers (gateway PC). I have installed Windows sp3 and am uptodate. But my DVD drive is not reading the DVD. I am trying to install Sonic/Roxio CD creator from their DVD.

13 replies

by nepenthe0

I have encountered this glitch with Roxio (Easy Media Creator). If it's a Roxio glitch, you may need to open the installation CD manually (rather than autoplay) and click the setup program.

Alas, there are multiple setup programs within folders, so it's a bit of a hassle...

Rick/Portland, OR

by thumbsup2

Does the system hang trying to read it, or does it return an error? Can the DVD be read in another system?

Are you sure that Windows recognizes the drive as a DVD reader and not just a CD reader? What does the device manager show?

by leftmain

DVD: JLMS XJ-HD166S
Driver: Microsoft.
version- 5.1.2535.0

The Drive opens and close properly with commands.

It tries to read but does not detect this Roxio data DVD. I did use this DVD in another computer and it works.

There is no error code in Device Manager.

by thumbsup2

That drive can read DVD-R and DVD+R (burned), but can not read DVD-ROM (pressed) without a firmware upgrade. This isn't something you want to tackle if you're a newbie.

If you have access to another computer which can read the DVD and has a DVD burner, try burning a copy of the DVD and using the copy in the one that won't read it.

If that fails, you can request replacement media from Roxio.

Hope that helps.

by leftmain

Wont read CDs in the drive either.
This is the driver info:
Driver g:\windows\system32\drivers\cdrom.sys (5.1.2600.5512 (xpsp.080413-2108), 61.50 KB (62,976 bytes), 9/3/2002 9:00 AM)

by leftmain

Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type CD-ROM
Name JLMS XJ-HD166S
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID 0
PNP Device ID IDE\CDROMJLMS_XJ-HD166S__________________________DGS3____\5&3721F924&0&0.0.0
Driver g:\windows\system32\drivers\cdrom.sys (5.1.2600.5512 (xpsp.080413-2108), 61.50 KB (62,976 bytes), 9/3/2002 9:00 AM)

by thumbsup2

Drivers aren't the issue. I told you in a previous post that a FIRMWARE update was needed. That's not the same as drivers.

However, now I see in your last reply above that you've posted some critical information that would have been nice to know. You said the drive "wont read CDs in the drive either". :_| That's a FAR cry from not being able to read one DVD. Had you told us the drive wasn't working at all, maybe we could have saved a little time.

Your drive is broken. Get another one, period.

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