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E-mail attch problems

By Baaaruuuce ·
I have no idea what could be causing this. Every time Jane tries to send an attch to John, it does not send, and it does not send her a error message back saying it wasn?t delivered. I researched yesterday, but could not find any solutions. Jane said that her IT staff, not my company, told her that the file was no larger than 6k. I can only assume that the file is compressed, since the pdf is around 50-100 pages, but even if it is it is still not being sent to John. However Jane can e-mail both John and I without an attch, and we are on the same domain. Any help would be appreciated.

Thank you,

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by p.j.hutchison In reply to E-mail attch problems

A few places to check:
1. Antivirus software on PC and Email servers (are specific attachments blocked?)

2. Is there a message size limit on the user's account (sender and recipient)?

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Thanks for the quick reply,

by Baaaruuuce In reply to Attachments

It turns out that the file was not 6k, I don't know if I stated that or not, but was 20mb. Not sure why it didn't send a bounce back message, but everything is straight now.

Thank you,

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