We recently had an e-mail go to the wrong client. We are looking for suggestions on how to avoid this in the future.
We use Groupwise 6, on a Netware 5 network. All of our firm’s personnel and all of our clients are listed in the “Novell Groupwise Address Book”.
Clients are differentiated by having an asterisk in front of their name. Client John Doe would be listed as *John Doe.
The error occured because of the “type ahead” feature. *Robert Smith was the intended recipient, but the e-mail got sent to *Robert Jones.
If anyone knows of a system that would eliminate, or nearly eliminate, the possibility of this happening again, please let me know. I don’t want someone at our firm coming up with an overly complicated means of dealing with this, and having it shoved down our throats.
Many thanks in advance.
