EEPROM Failure

By bruce ·
My Dell Inspiron 5100 just started running very slowly and crashes repeatedly.

I ran the Dell Diagnostics and it came up with:

Error Code 3B00:0788
EEPROM failure detected. Expected a Boot Strap checksum of 009Fh but read 00B2h.

Dell won't even tell me what to do!

(Also I get a message saying that "Wireless Configuration Notification dll has not been registered program will not work correctly.

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Have you flashed BIOS recently?

by seanferd In reply to EEPROM Failure

That could be a cause. Or there is a problem with the BIOS or motherboard.

"Dell won't even tell me what to do!"

Did you contact user support, or post in their forums?

Wireless Configuration Notification dll :

Use these links to identify and download your wireless driver. Reinstall.

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EEPROM error, etc.

by bruce In reply to Have you flashed BIOS rec ...

I haven't flashed the BIOS.
I contacted user support but they want $50 before I can even ask a question.
I posted the same question in the Dell Forum but have received no reply.
I reinstalled the wireless driver from Dell but will follow your links and try again.



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Sure. And check OH Smeg's post below.

by seanferd In reply to EEPROM error, etc.

That may sort you out, if ensuring that you have the absolutely correct driver does not.

$50? I wonder what they'll support without cash, or for how long?

Good luck. :-bd

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Dell has the Service Manual for this Model available here

by OH Smeg Moderator In reply to EEPROM Failure

Download it and work your way through the issues listed that seem to apply to you here.

Also have a look in the BIOS Settings there may be a incorrect setting here but generally it's just easier and faster to open the BIOS and set it to Performance Defaults then Check the Date & Time are correct and save the Settings as you Exit BIOS.

As for the WiFi Drivers Dell has several different models in the 5100 Range you need to make sure that you get the right Model to get the correct Driver.


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by bruce In reply to Dell has the Service Manu ...

Thanks for the suggestions OH Smeg.

I have a hard copy of the manual and it seems to be the same as the downloaded version.

I've already reset the BIOS to the default settings and checked the Date & Time to no avail.

I've been using the WiFi driver that came with the system but I'll check online for an upgraded one.

I've downloaded the (new) Dell PC Checkup software and run it twice. This software doesn't pick up on the EEEProm error but the system still runs dead slow and crashes repeatedly.

I've also run (my) Vipre and online versions of McAfee and Symantec. The Trend Micro online virus check locks up my computer. Except for Vipre, the others are accessible from the Dell PC Checkup.

I've even gone back to a mid-February registry backup then updated all the recent Microsoft updates.

I've run Dial-a-Fix as well.

I'm at a loss at what to do next.

Thanks again,

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