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Email attachment

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by abailey101

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I have a Outlook 2000 user trying to send a word document as an attachment to an outlook express 6 user. When the attachment is sent it is sent as part of the email not as an attachment. It strips all of the graphics and formating. Does anyone have any ideas what might cause this?

5 replies

by dmiles

Check the user configuration to see if they are using HTML,which could be the problem if the recipient cannot receive HTML,the sender will need to be configured using rich text,which should match the recipient email configuration

by colin.mac

Before your Outlook 2000 user sends the e-mail, attach the word file, click on "Format" from the toolbar and ckick on "Plain Text" click on Yes to accept the changes, the attachment will now be attached instead of inserted in the message. After sending the OE6 user should now be able to access the attachment.

Hope this helps

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