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Email client not sending

By Blinkr ·
I have someone using Win2K that is unable to send email from any client. They have been using OE. I loaded 2 other email clients, but was not able to send anything from any of them. Can receive email fine & surf the net. I have changed the settings on all clients several times, but still no joy.

They can receive email fine & surf the net with no problems. I have changed the "hosts" file with a new one without any solution. I even renamed OE's "folders.dbx" & had it create another one.

Does anyone have any other solutions for this?? Would it make any difference to remove networking & reinstall it? Would a dirty install of Win2k make any difference??

Thanks!!

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I know you have, but

by Skidoggeruk In reply to Email client not sending

have you checked SMTP settings on the servers tab?
Double checked with your ISP that this was right?

Good Luck

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Yep!!

by Blinkr In reply to I know you have, but

Yes, that was the first thing I did. I have installed 2 other email clients with all of the correct settings & they do the same thing. So it has to be something going on in Windows.

Thanks for the response!!

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Troubleshooting

by hmorris In reply to Email client not sending

Hi Blinkr,
Do you have details of the error message they are getting? Personally, I've never really encountered any trouble with the Win2k TCP stack. but with Win98, I was definately having to re-install them all the time.

A couple questions/suggestions are below:

1. From a command prompt, can the user telnet to port 25 of the SMTP server? Firewall/Security software may be blocking access to port 25.

2. Can they send a test message to themselves? This would indicate a relay issue. Perhaps the SMTP server requires authentication and it hasn't been configured in the client.

3. Turn on SMTP logging. I'm not sure what other mail clients you've tried but in OE (v6), here's how to generate a log file.
- Click 'Tools' then 'Options'
- Click the 'Maintenance' tab
- In the 'Troubleshooting' section, check the 'Mail' box.

More info here: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q155455

Good luck!

Heather Masterson
http://www.geekchk.com

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email problem

by peter In reply to Troubleshooting

Is the computer by any chance a Dell machine?
I have come across 3 computers in the last month that could neither send nor receive emails from a pre-installed Outlook Express but they could browse the net no problem and each one was a Dell computer.As each machine was still under warranty I let Dell take care of it. Their support personnel seemed to be aware of the problem and the solution involved a lot of uninstalling and reinstalling.
Cheers,
Peter Kelly

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Any error message?

by G.Brown In reply to Email client not sending

Does OE give you any error messages??

Make sure nothing is preventing the PC from connecting using port 25. (Firewall, router, windows TCP/IP filtering).

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Outgoing mail server

by shauncharles In reply to Email client not sending

Does your outgoing mail server require authentication? If so is the client configured for outgoign authentication?

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Similar Problem

by Sean_N In reply to Email client not sending

I have a 98 Box running OE 1 of 3 idetical on this machine for some reason it continualy resets the pop3 and smtp server settings to 127.0.0.1, from what I was told by my T1 provider is that its a Norton glich. But I dont have norton on that machine. Any suggestions. I have tried re-installing, 3 different email clients and the same thing over and over.

I could use some help please

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