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Email/internet connection

By Frank K ·
I was coaxed into trying to upgrade a friends computer's modem and I messed up somewhere. I put his modem back in and this is what happens.

Use DUN to dial out. It connects to ISP OK.

Try to access email and it can't find the server.

Try to connect to the internet and it can't find anything.

Try pinging different sites and I get intermittent results (about 90% failure...it's that 10% success that gives me hope)

I reloaded TCP and modem.

Gateway 2000 w 16mb of RAM, w95 (v4.00.950) and IE5 (v5.00.2314.1003). His comment is "It worked before I gave it to you..."

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Email/internet connection

Ok here is what you should try.
Go into control Panel/Network Neighbourhood
then in there you should see the protocal TCP/IP and probably the client Microsoft Networks, DialUp adapter ok
Now remove TCP/IP and Dialup Adapter
Restart your computerand install the modem drivers again.
Now after you have done that go into control Panel/Network Neighbourhood and install the TCP/IP protocal again but before you restart go into the config for TCP/IP and be shure to set the DNS To Disabled, Under the wins config tab be sure it is set to DHCP FOR WIN RES, Ip address should be set to automatic now press ok and wait till it asks to be restarted. there that should do it. If not Contact me hauber@btinternet.com

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Email/internet connection

by Frank K In reply to Email/internet connection

Thanks anyway...it didn't work

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Email/internet connection

by McKayTech In reply to Email/internet connection

Aah, I've been in this situation before: "no good deed goes unpunished".

The fact is connects to the ISP okay is a good thing and I'm wondering if their tech support might be any help. If not and you're on your own, after you make the ISP connection, go to a command prompt and run "winipcfg". Look to make sure there is an IP address, subnet mask and DNS entry bound to the DialUp connection. I suspect the DNS entry is missing or incorrect - if so, you'll need to find out what this setting should be and enter it in the settings for the Dial Up adapter.

Also, are you pinging by name or by IP address. If the ping only fails with names but works okay with IP addresses, that pretty much confirms a DNS problem.

Hope this helps restore the modem and the friendship!

paul

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Email/internet connection

by Frank K In reply to Email/internet connection

Thanks anyway...it didn't work. You're right though, no good deed goes unpunished!

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Email/internet connection

by curlergirl In reply to Email/internet connection

Assuming you're not on a network using a Proxy server:
1. Be sure you are using the latest version of DUN (1.3, I think - check on microsoft.com if you're not sure).
2. Try to ping 127.0.0.1 - this is the loopback address. If you're successful, this means that TCP/IP is correctly bound to the modem (Dial-Up adapter). If not, uninstall and reinstall TCP/IP.
3. Then, dial in and try to ping the ISP's DNS server(s). This tells you you're getting to the ISP OK.
4. Be sure you have the correct Internet settings - in DUN, you need to have the correct Primary and Secondary DNS server IPs in order to browse the Web successfully.
5. For email, be sure you have the correct email settings in your email client for smtp and pop3 email servers (usually something like "smtp.[ISP's domain name]" and "pop3.[ISP's domain name]". Also be sure you have the correct user name/ID for both Internet and email.
Hope this helps!

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Email/internet connection

by Frank K In reply to Email/internet connection

Thanks anyway...it didn't work.

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Email/internet connection

by ARWJnPlanoTX In reply to Email/internet connection

When you install a new modem you have to associate it with each dial-up connection individually. Open 'My Computer/Dial-Up Networking'. Right click the connection and select 'Properties'. As the properties box opens you will get an error about the modem. Select 'OK' and when the Properties window is open select the new modem. Select 'OK' to close the properties window and retry your connection.

Good luck.

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Email/internet connection

by Frank K In reply to Email/internet connection

Thanks anyway...it didn't work

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Email/internet connection

by mphoffar In reply to Email/internet connection

Could be entirely a bad modem, but I would try it this way...

1. Run the ws2bakup.bat file from both within windows and a dos prompt.

2. Remove TCP/IP and reboot.

3. Look for any extra copied of files, winsock.dll (there should only be one i nthe windows directory) and wsock32.dll (there should only be one i nthe windows system directory).

4. Rename the file wshtcp.vxd and reload the statack. This should force a copy from the cab files. Of coarse you would want to overwrite newer versions if prompted.

I'd try and test the modem with a BBS to see if it can function that way. If it's a PCI modem, modem reinstalling some busmaster drivers will cure this.

Good luck to you.

Mark

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Email/internet connection

by Frank K In reply to Email/internet connection

Thanks anyway...it didn't work.

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