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Email Management and retaining

By Jessica Lynn ·

I have a bit of a problem. How do other companies handle email? We use two imperfect systems, public folders for *important* message and a database that sometimes link incoming and outgoing messages in a database. A few key staff have pst files to keep those important messages. However, that doesn?t work well since they often get above 1 gig.

My company has a "you must save everything philosophy". Yes, I know this isn?t the best idea but it works for us.

So the question is, what do you do? How can you keep a record of client, vendor (non-internal) communications?

Please include what size company you are. We are 50 people.


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pst files

by Jessie In reply to Email Management and reta ...

I've worked at companies both large (over 4000 users) and small (less than 100 users) and several of them have had a need to keep emails, usually for legal or reference purposes.

This really only addresses one part of your question and I apologize for that. PST files have a "soft" limit of about 500MB. By soft I mean, that's not even a recommended size limit by MS, but I find that when they get over that size, they tend to start getting seriously corrupted. I'll periodically go through and check my clients pst file sizes, then once they reach about 500MB, I set them up with a 2nd... 3rd... 4th... pst file and show them how to move folders over into the new PST.

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